Product Co-ordinator Manager

Explore!; Farnborough; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A leading adventure travel company based in Farnborough is looking for a Product Coordinator Manager to oversee product management and team operations. The role involves collaborating with various teams, managing workloads, and ensuring successful onboarding of new tours. Candidates should have experience in administrative roles within the travel industry and a passion for sustainable travel. The position offers a salary of £38,000-£42,000 and supports flexible working patterns.

Benefits

Flexible working patterns

Free parking

Work-life balance support

Qualifications

• Experience in a senior administrative or operational role in a tour operator.
• Passion for sustainable travel and knowledge of sustainability.
• Experience managing change within a team is advantageous.

Responsibilities

• Lead people management and team development.
• Coordinate with the Outsource Team in India.
• Manage the workload and priorities of the team.

Skills

People management

Operational efficiency

Team leadership

Sustainable travel knowledge

Communication skills

Job description

Overview

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that\'s full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £38,000-42,000

About the role

This is a newly created role. As the Product Coordinator Manager, you’ll be responsible for the overall delivery of loading and maintaining products, rates and services across systems. You’ll be responsible for managing the team’s workloads effectively, setting prioritisation and making the decision to shift the team’s priorities at short notice. You’ll collaborate closely with teams around the business to ensure the onboarding of new tours and the ongoing management of existing ones. You’ll line manage our team of Product Coordinators as well as taking responsibility for our Outsource Team in India who assist with day-to-day administrative tasks.

Responsibilities

• Lead people management and team development, meeting with Product Coordinators to check wellbeing, progress on objectives and how their role impacts team and business goals.
• Regularly coordinate with the Outsource Team in India, managing their workload and weekly task lists.
• Perform tasks such as inputting or amending contracted rates, setting up new dates or new tours, and amending services within a tour.
• Set up new local partners and review discrepancies on invoices; assist Product and Programme Managers with projects.
• Act as the first point of contact into the product team for various departments and overseas suppliers, answering queries and providing information on forthcoming trips, including itinerary changes and booked services.
• Collaborate with other teams to continually optimise processes.

Qualifications and attributes

• Experience in a senior administrative or operational role in a tour operator or ground agent, with personal travel experience.
• A passion for sustainable travel and knowledge of what this means.
• Experience leading a team and managing performance; ability to manage workloads efficiently and set clear priorities; adaptability to changing business needs.
• Experience managing change within a team is advantageous.
• Ability to build relationships with diverse partners worldwide; strong written and verbal communication skills.
• Growth mindset and desire for continual improvement; ability to contribute new ideas and adapt to change in the product sphere.

We operate in over 100 countries and work with many partners worldwide, so you should celebrate diversity and maintain high and fair expectations of partners.

Explore is part of Hotelplan Group, a diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. Sustainability and responsible tourism are at the core of everything we do and should be a passion for everyone employed by the group.