Process Technician Advanced

Pertemps; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading water service provider based in London seeks an Advanced Process Technician to support operational teams. The role involves coaching team members, managing daily operations, and implementing process improvements. Candidates must hold or be pursuing an NVQ 3 in Operating Process Plant, possess good interpersonal skills, and be proactive in problem-solving. The position offers flexible cover with a competitive salary of up to £35,000, as well as a range of benefits including a contributory pension scheme and generous leave entitlements.

Benefits

Competitive salary

Performance-related pay plan

Contributory pension

Annual leave increasing with service

Generous paternity and maternity leave

Access to health and wellbeing benefits

Qualifications

• Must hold or be working towards NVQ 3 in Operating Process Plant.
• Management qualification or working towards it is required.
• Experience in hands-on operation and maintenance of wastewater treatment processes.

Responsibilities

• Provide coaching and mentoring for team members.
• Assist with the delivery of the maintenance plan.
• Cooperate with performance managers to ensure smooth team operations.
• Model positive behavioral safety and site pride.
• Step up to cover activities when performance manager is unavailable.

Skills

Hands-on operation and maintenance of the wastewater treatment process

Proactive communication

Good interpersonal skills

Teamwork

Education

NVQ 3 in Operating Process Plant

Management qualification or working towards it

Job description

We have an opportunity for you to join Thames Water the Process Technician advanced based at our Clean water site at Chingford - E4 7PX.

As our Advanced Process Technician, you will provide flexible cover to support the existing operation teams, depending on resource needs and priority. This is a great opportunity for someone ambitious, wanting to help lead a team to success and take that next step towards management.

In this role, there will be plenty of opportunities to take ownership of various project work to get stuck into. You will be writing working procedures and instructions, involved in H&S improvements, meeting contractors, raising quotes and bringing an array of new, fresh ideas to the table to improve processes.

Utilising your experience on the water treatment works, you will take the lead role in key field-based activities, along with supporting the Performance Manager in managing and coordinating a team of technicians on the site.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician Advanced

• Provide coaching and mentoring for team members, including apprentices, upskillers and new starters. (for example, Tech 1 training, monitor verification processes, event learning)
• Provide technical input to help with the delivery of the maintenance plan and promote first-time fixes. (this could include attending planning meetings, inputting into asset availability improvements, and investigating site trips)
• Work with the performance managers to assist with the smooth running of the team by taking over some day-to-day management or coordinating activities. (for example, assisting with process risk assessments, obtaining quotes, assisting with site inductions and reviewing RAMS)
• Role model positive behavioural safety and site pride. Support and promote a positive H&S culture. (for example, supporting your colleagues to recognise and raise safety observations, both good and bad, own resolution of issues, identify ‘Site Pride’ sites, assist with H&S action completion)
• Step up to help cover activities when the performance manager or technical coordinator is unavailable.
• Participate in out-of-hours standby rota.

Base Location: Chingford - E4 7PX

Working Pattern

38 Hours Monday- Friday. Plus, standby & overtime opportunities. Upon completion of essential company training.

All PPE and tools are provided.

Essential Criteria

• NVQ 3 in Operating Process Plant - or working towards it.
• Management qualification – or working towards it.
• Hands-on operation and maintenance of the wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have good communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• IOSH trained or willing to complete H&S training.
• A valid driving license is essential.

What’s in it for you?

• Competitive salary up to £35,000 per annum, depending on skills and experience.
• Performance-related pay plan directly linked to company performance measures and targets.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.