Printer Services Technician

Recooty; City Of London; On-site; GBP 35,000 - 42,000; Full time

Job summary

A dynamic technology services company in London is seeking a skilled Printer Field Service Technician. You will provide on-site support and maintenance for various printers, ensuring optimal performance. Candidates should have over 4 years of field experience, strong technical skills, and excellent customer service abilities. This role offers a competitive salary, 40 days of annual leave, and other benefits.

Benefits

Salary: £35000 - £42000 per annum

40 days of annual leave

Fuel card for business use

Partnership scheme eligibility

Qualifications

• 4+ years of experience as a Printer Field Service Technician.
• Proven field experience is essential.
• Cloud print software management experience is a plus.

Responsibilities

• Install, configure, and troubleshoot printers and related equipment.
• Perform routine maintenance and repairs on printers.
• Collaborate with customers to ensure their needs are met.

Skills

Technical skills in printer hardware and software

Problem-solving abilities

Effective communication skills

Basic Networking knowledge

Customer service orientation

Education

High school diploma or equivalent

Certification in printer repair or related field

Tools

Document Management software (e.g., Uniflow)

Job description

Printer Field Service Technician | London | Field Work

Department: Infrustructure

Reporting Structure: Reports to Head of IT

Location: Richmond - must be willing to service printers at various client sites in and around the Richmond area

Job Summary:

We are seeking a skilled Printer Field Service Technician to join our dynamic team in the Information Technology and Services industry. The successful candidate will be responsible for providing on‑site support and maintenance for a variety of printers, ensuring optimal performance and customer satisfaction.

Benefits:

• Salary: £35000 - £42000 per annum depending on experience
• 40 days of annual leave
• Untaken annual leave will automatically roll over to the following year.
• Opportunity to join the partnership scheme and become eligible to receive a share in the profit of the business
• Fuel card for business use

Responsibilities:

• Install, configure, and troubleshoot printers and related equipment
• Perform routine maintenance and repairs on printers
• Diagnose and resolve technical issues in a timely manner
• Collaborate with customers to ensure their needs are met
• Document all service activities and maintain accurate records

Qualifications:

• 4+ years experience as a Printer Field Service Technician or similar role
• Proven Field experience is essential
• Strong technical skills and knowledge of printer hardware and software
• Basic Networking knowledge
• Excellent problem-solving abilities
• Effective communication skills and customer service orientation
• Ability to work independently and as part of a team
• Cloud print software management experience
• Document Management software experience (eg: Uniflow) would be an advantage
• Must have valid driver license and own vehicle

Education:

• High school diploma or equivalent
• Certification in printer repair or related field is a plus
• Minimum of 4 years of experience in printer maintenance

If you are a proactive and detail-oriented individual with a passion for technology, we encourage you to apply for the Printer Field Service Technician position. Join us in providing top-notch service to our valued customers!