Primary & Secondary Care Interface Facilitator - Colchester

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Colchester is seeking a dedicated Primary and Secondary Care Interface Facilitator to enhance communication between primary and secondary care providers. The role involves leading liaison activities, improving service delivery, and implementing strategies for integrated patient care. Ideal candidates will possess strong communication and organizational skills and a passion for patient-focused service improvement. A generous benefits package is included.

Benefits

Generous pension scheme

27 days annual leave

Access to NHS discounts

Qualifications

• Experience in healthcare liaison or similar role.
• Ability to develop and implement strategies for integrated care.
• Experience in leading service improvement initiatives.

Responsibilities

• Lead and manage liaison activities between care providers.
• Analyze referral data and patient outcomes.
• Build and maintain partnerships with clinicians.

Skills

Excellent communication skills

Organizational skills

Leadership

Analytical skills

Job description

Overview

A Vacancy at East Suffolk and North Essex NHS Foundation Trust.

We are seeking to recruit a well organised, dedicated individual to join us as a Primary and Secondary Care Interface Facilitator based in Colchester.

Responsibilities

• Lead and manage liaison activities between primary and secondary care providers, ensuring seamless, integrated service delivery.
• Work to improve communication, streamline referral pathways, promote and facilitate effective use of both primary and secondary care resources, and promote patient-centred care across the healthcare system.
• Excellеnt communication skills are essential as you will play a key role in facilitating and maintaining effective relationships between primary and secondary care providers.
• This role will be primarily based at our Colchester Hospital site, and will include travelling to other ESNEFT sites and GP practices when required.
• Act as the key liaison between primary care providers (GP practices, community teams) and secondary care (hospitals, specialist services).
• Build and maintain effective partnerships with clinicians, service managers, and external stakeholders.
• Lead service improvement initiatives, audits, and evaluations to ensure best practices are shared across care sectors.
• Analyse referral data, patient outcomes, and other metrics to evaluate service efficiency.
• Attend local interface meetings, integrated care board (ICB) sessions, and multidisciplinary team (MDT) discussions.
• Develop and implement strategies to support integrated care pathways.

About ESNEFT

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

Benefits and Development

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

Culture and Transformation

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Application

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.

This advert closes on Friday 26 Sep 2025