Prevention Bookings Officer

WMFS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fire and rescue service in the UK is looking for a full-time team member for their Prevention Bookings Team. This temporary position requires strong customer service skills and computer literacy, with responsibilities including processing referrals, scheduling appointments, and providing administrative support. The role offers various benefits, including flexible working arrangements and access to on-site facilities. Applications are encouraged from all eligible candidates, especially from under-represented groups.

Benefits

Flexible and agile working arrangements

Free on-site gym facilities

Free on-site parking

Access to in-house occupational health facility

24/7 Employee Assistance Programme

Wellbeing programmes

Blue light discounts

Sports and Welfare scheme

Qualifications

• Computer literacy with O365 applications is essential.
• Prior experience in customer service is essential.
• Strong interpersonal and communication skills are needed.

Responsibilities

• Provide point of contact for customers.
• Create records and prioritize risk.
• Schedule appointments and provide administrative support.

Skills

Computer literacy (O365 Microsoft Teams, Word, Excel)

Customer service experience

Good interpersonal skills

Excellent verbal communication skills

Excellent written communication skills

Ability to work to tight deadlines

Job description

Hours: Temporary contract full time 37 hours per week Monday to Friday

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England serving an area of 902km square and a population of more than 2.9 million people.

Our vision is Making the West Midlands safer stronger and healthier.

This vision and the strategic goals outlined in Our Strategy are what drives the people professionalism and pride with which we serve our communities.

An exciting opportunity has arisen to join our Prevention Bookings Team on a temporary basis until Tuesday 31 March 2026.

Our Prevention Bookings Team play an important part in the delivery of Prevention activities and education aimed at reducing risk and vulnerability to fire and other emergencies.

We are looking for an individual who under the direction of the Bookings Team Supervisor can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.

Responsibilities

• Provide a point of contact for internal and external customers.
• Create records, assess and prioritise risk, book appointments/visits.
• Provide an excellent level of customer service, administrative support and data input utilising word processing and spreadsheets.
• Process and schedule school visits to Safeside our experiential learning centre.

Experience and skills

• Essential
• Computer literacy (experience with O365 Microsoft Teams Word Excel)
• Customer service experience
• Good interpersonal skills
• Excellent verbal and written communication skills
• Ability to work to tight deadlines while prioritising own workload.
• Desirable
• Call centre experience
• Previous experience in prevention and/or health wellbeing and social care.

Benefits

• Flexible and agile working arrangements
• Free on-site gym facilities
• Free on-site parking
• Access to an in-house occupational health (OH) facility including health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.
• 24/7 Employee Assistance Programme
• Wellbeing programmes
• Blue light discounts across many retailers through partner schemes
• Sports and Welfare scheme (for a small fee) with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However as women and Black and minority ethnic employees are currently under-represented in our service we particularly encourage applications from these groups.

Safeguarding and Safeguard

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Pre-employment checks

Successful candidates will be subject to necessary pre-employment checks including relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

Send your CV and answer the questions detailing previous experience to outline your suitability for the role.

Questions

If you have any questions about the role or would like an informal discussion please contact Jack Clements by email at [email] or by phone at [number].