Premium Travel & Lifestyle Consultant

American Express; Brighton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A financial services firm is seeking a dedicated Travel Consultant in Brighton, UK, to provide exceptional customer service and deliver unforgettable travel experiences. The role involves consulting with Premium Card Members, understanding their needs, and booking travel arrangements, ensuring a high-quality service experience. Candidates should have a customer service background, preferably in hospitality or high-end services, and good geographic knowledge. A competitive salary and flexible hybrid working arrangements are offered.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical benefits

Flexible working arrangements

Career development opportunities

Employee discounts

Qualifications

• Demonstrated premium customer service experience in a call-center environment.
• Experience in hospitality or lifestyle services is preferred.
• Ability to locate travel destinations worldwide.
• Technically proficient with personal devices and applications.
• Ability to thrive in a results-driven environment.

Responsibilities

• Provide exceptional travel experiences for Premium Card Members.
• Consult to understand customer needs and deliver innovative interactions.
• Book domestic and international travel and lifestyle events.
• Communicate product offerings relevant to the Card Member.

Skills

Customer service excellence

Communication skills

Positive attitude

Geographic knowledge

Tools

MS Office

Job description

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones physical, financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial well‑being and retirement
• Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds programme
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on 175 years of innovation, shared values and Leadership Behaviours and an unwavering commitment to backing our customers, communities and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader and grow your career.

Here your voice and ideas matter; your work makes an impact and together we will help us define the future of American Express.

Whether you’re a tenured travel professional or just starting your travel career, if you have a flair for exceptional customer service, a passion for learning and natural curiosity this role is for you. With an intensive paid training and coaching programme, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:

How will you make impact in this role

• Delight our Premium Card Members with unforgettable travel experiences.
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi‑channel servicing.
• Research, plan and carry out personalised travel & lifestyle experiences through booking domestic and international flights, car and/or hotel travel arrangements and lifestyle events.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach and earning their dedication.

Minimum Qualifications

• Shown ability to provide premium customer service ideally in a call‑centre environment.
• Experience servicing customers ideally in hospitality concierge / lifestyle servicing high‑end customer service or sales roles.
• Good geographic knowledge with ability to locate continents and travel destinations worldwide.
• Positive attitude and outlook demonstrated through desire to learn, willingness to have‑a‑go and be an optimistic teammate.
• Natural communicator with the ability to demonstrate listening skills and adapt conversation to suit the situation.
• Technically able and used to using computer applications and personal devices, able to navigate PC and basic MS Office easily.
• Ability to thrive in a results‑driven environment with a healthy strive to meet and exceed goals.
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus.

We are a 24 / 7 customer call centre so we have a variety of shift schedules designed to meet the needs of our customers and provide work‑life balance to our colleagues. These cover evenings and weekends in addition to core hours and we can discuss them further with you during your application process.

Guidelines for Hybrid

• Located in the UK
• A secure home office located at your confirmed address of residence free from background noise or other distractions.
• Internet service must meet minimum requirements of 25 Mbps download × 5 Mbps upload speeds. A minimum speed check can be completed online.

As a valued Travel & Lifestyle Services colleague you will also have access to the following:

• Travel agent rates and discounts.

Education Stay Program educational experiences that enable colleagues to better serve Card Members needs (up to 4 × complimentary 2‑night stays in hotels participating in our hotel programmes subject to availability and T&Cs).

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

Required Experience: Contract

Key Skills

Active Directory Administration, Advertising Management, Hair and Beauty, Biotechnology, Corporate Finance, ABAP

Employment Type

Full‑Time

Experience

years

Vacancy

1