Practice Manager

NHS; Southampton; On-site; GBP 50,000 - 60,000; Full time

Job summary

A healthcare provider in Southampton is seeking a Practice Manager to lead day-to-day operations across two GP practice sites. The successful candidate will oversee a multidisciplinary team, manage financial activities, and ensure compliance with NHS and CQC standards. This full-time position offers a salary range of £50,000 to £60,000, depending on experience. Candidates should have significant management experience in primary care and strong financial and HR management skills.

Qualifications

• Significant management experience within a GP practice, primary care, or NHS healthcare setting.
• Experience in financial management, including budgeting, forecasting, and reporting.
• Experience managing multidisciplinary teams.

Responsibilities

• Oversee day-to-day management of the practice across two sites.
• Lead and manage the non-clinical team, handling HR functions.
• Ensure compliance with CQC standards and NHS contractual requirements.

Skills

Management experience

Financial management

HR management

Leadership skills

Communication skills

Organisational skills

IT proficiency

Education

Management qualification (ILM Level 5 or equivalent)

HR qualification (CIPD)

Tools

EMIS

Microsoft Office

Job description

Overview

Cheviot Road & Shirley Avenue Surgery is a GP trainingpractice seeking an experienced and motivated Practice Manager to providestrong operational and business leadership and to ensure the smooth, efficientrunning of the practice.

We are a well-established, two-site GP practice inSouthampton with a registered population of approximately 16,000 patients. Thepostholder will play a key role in maintaining a safe, responsive and trustedclinical service for patients, while ensuring the practice remains financiallysustainable and a rewarding place to work for our staff team.

The Practice Manager reports directly to the GP Partners andis responsible for delivery against key performance indicators including QOF(where the practice is consistently high achieving), contractual and regulatorycompliance including with the CQC and our Commissioning Board (HIOWICB). Therole involves supporting and managing a busy multidisciplinary team across twosites.

This is a full-time role, preferably 40 hoursper week worked Monday to Friday.

Responsibilities

The Practice Manager is responsible for the overallday-to-day management of the practice across both sites. This includesproviding leadership and line management to the non-clinical team, overseeingHR functions such as recruitment, appraisals, performance management and staffwellbeing, and ensuring robust financial management through budgeting andmonitoring income and expenditure.

The role includes responsibility for contract managementacross our GMS contract, enhanced services and PCN-related activity, ensuringcompliance with CQC standards, NHS contractual requirements and governanceobligations. You will have oversight of premises, health and safety, andinformation governance, and will lead on service improvement, digitaltransformation and efficiency initiatives.

The postholder will support and maintain high QualityOutcomes Framework achievement, act as a key point of contact for externalstakeholders including the PCN and ICB, represent the practice at PCN boardlevel.

The successful post holder will oversee access models,appointment utilisation and lead on complaints management and patientengagement.

About us

About us

Cheviot Road & Shirley Avenue Surgery operates acrosstwo sites and is committed to delivering patient-centred, accessible care. Wehold an overall Good rating with the CQC and consistently achieve highQOF performance. We have a supportive clinical and administrative team and areactively engaged in service improvement and modernisation to meet the evolvingneeds of our population. We benefit from a well organised PCN team includingMental Health Nurses, Clinical Pharmacist, First Contact Physiotherapists andan acute home visiting service.

Job responsibilities

The Practice Manager is responsible for the overallday-to-day management of the practice across both sites. This includesproviding leadership and line management to the non-clinical team, overseeingHR functions such as recruitment, appraisals, performance management and staffwellbeing, and ensuring robust financial management through budgeting andmonitoring income and expenditure.

The role includes responsibility for contract managementacross our GMS contract, enhanced services and PCN-related activity, ensuringcompliance with CQC standards, NHS contractual requirements and governanceobligations. You will have oversight of premises, health and safety, andinformation governance, and will lead on service improvement, digitaltransformation and efficiency initiatives.

The postholder will support and maintain high QualityOutcomes Framework achievement, act as a key point of contact for externalstakeholders including the PCN and ICB, represent the practice at PCN boardlevel.

The successful post holder will oversee access models,appointment utilisation and lead on complaints management and patientengagement.

Person Specification

Experience

• Significant management experience within a GP practice, primary care, or NHS healthcare setting.
• Experience of financial management, including budgeting, forecasting and financial reporting.
• Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
• Experience of managing and leading multidisciplinary teams.
• Experience of CQC compliance and regulatory requirements.
• Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
• Experience of implementing change and service improvement initiatives.
• Strong leadership and team development skills.
• Excellent organisational and time management skills.
• Ability to analyse financial and performance data.
• Strong communication and negotiation skills.
• Ability to work autonomously and make sound decisions under pressure.
• High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
• Ability to manage competing priorities in a fast-paced environment.
• Experience working within multi-site primary care services would be desirable.
• Formal management qualification (e.g. ILM Level 5/7, Diploma in Primary Care Management, MBA or equivalent).
• HR qualification (e.g. CIPD) or evidence of advanced HR training.
• Finance qualification or relevant financial management training.
• Strategic planning capability.
• Ability to influence and negotiate at senior level.
• Experience presenting performance data to partners or boards.
• Demonstrable resilience and ability to manage organisational change.
• Coaching and mentoring skills.

Qualifications

• You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.
• Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.
• You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.
• A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £60,000 a yearDependent on experience