PPM Contract Manager

Pertemps; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A facilities management company is seeking an experienced M&E PPM Contracts Manager to oversee planned preventative maintenance projects across multiple sites in London. The ideal candidate will have proven contract management experience, strong leadership qualities, and technical knowledge in mechanical/electrical systems. This role includes managerial responsibilities, client relations, and strategic oversight of maintenance contracts, with excellent benefits and opportunities for professional development.

Benefits

25 days holiday plus birthday

Company vehicle

Pension scheme

Healthcare scheme

Professional development opportunities

Bonus scheme

Qualifications

• Proven experience in contract management within M&E or Hard FM services.
• Strong track record in managing multi-site PPM and reactive maintenance contracts.
• Supervisory experience with responsibility for teams and contract performance.
• Technical trade background in mechanical or electrical disciplines is advantageous.
• Ability to travel to multiple client sites and offices.

Responsibilities

• Manage day-to-day delivery of planned and reactive M&E maintenance.
• Mobilise new PPM contracts, including asset management.
• Provide support and technical guidance to field engineers and supervisors.
• Ensure service delivery meets contractual obligations and KPIs.
• Build strong client relationships through regular communication.

Skills

Contract management

Problem-solving

Customer-focused

Negotiation

Organizational skills

Tools

Microsoft Office

Job description

M&E PPM Contracts Manager

Reports To: Operations Management Team / Managing Director

Location: Crayford office, with travel to sites in London on occasions.

Hours of Work: Monday – Friday, 08:00 – 17:00

Salary: £55–£65,000 (depending on qualifications and experience)

Overview

Due to continued growth, we are seeking an experienced M&E PPM Contracts Manager to oversee a portfolio of planned preventative maintenance (PPM) and small works projects across multiple sites. This is an exciting opportunity for a highly motivated individual looking to progress their career with strong mentorship and a clear development pathway.

The successful candidate will have proven experience managing M&E service contracts, with technical knowledge in mechanical and/or electrical systems being advantageous. You will oversee the delivery of both PPM and reactive maintenance, working closely with project teams, engineers, subcontractors, and clients to ensure service excellence.

Key Responsibilities

• Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
• Mobilise new PPM contracts, including asset register population, 60-day reporting, RAMS creation, and documentation management.
• Provide support and technical guidance to field engineers and supervisors.
• Lead and oversee mobile engineers and contract supervisors.
• Ensure service delivery meets contractual obligations, KPIs, and compliance standards.
• Carry out life cycle costing, KPI/SLA monitoring, and quality audits, with clear improvement action plans.
• Identify and implement staff training needs; lead regular team meetings.
• Manage subcontractor performance to ensure high-quality service delivery.
• Build strong client relationships through regular communication, reporting, and meetings.
• Drive compliance with statutory requirements, health & safety, and industry best practice.
• Undertake HR responsibilities including appraisals, investigations, return-to-work meetings, and recruitment.
• Manage callout rota and act as Callout Manager when required.
• Produce monthly management reports; assist with tenders, risk assessments, and specifications.
• Contribute to business growth through sales targets, developing new opportunities, and representing the business at events.

Essential Background & Experience

• Proven experience in contract management within M&E or Hard FM services.
• Strong track record in managing multi-site PPM and reactive maintenance contracts.
• Supervisory experience, with responsibility for teams and contract performance.
• Technical trade background in mechanical or electrical disciplines (advantageous but not essential).
• Strong IT proficiency, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint).

Candidate Profile

The ideal candidate will demonstrate:

• Excellent organisational and computer skills with strong attention to detail.
• A customer-focused, results-driven approach with the ability to deliver under pressure.
• Strong influencing, negotiating, and problem-solving skills.
• Excellent communication and interpersonal skills at all levels.
• Professionalism, teamwork, and the ability to manage competing priorities.
• Self-motivation, initiative, and a proactive approach to challenges.
• Flexibility to travel to multiple client sites and offices.
• A full clean UK driving licence.

Benefits

• 25 days holiday plus birthday (rising to 28 days plus birthday after 5 years).
• Company vehicle, mobile phone, and laptop.
• Pension scheme.
• Death in service insurance (2x annual salary).
• Healthcare scheme (after 2 years).
• Professional development, training, and career progression opportunities.
• Bonus scheme.
• DBS disclosure required.