Police Enquiry Officer

Devon and Cornwall Police; Torquay; On-site; GBP 23,000 - 29,000; Full time

Job summary

A local police force in Torquay is recruiting Police Enquiry Officers to be the frontline contact for reported crimes and to provide support to victims. The role involves engaging with the public and other agencies, offering advice and guidance on various issues. Candidates should be supportive and capable of handling sensitive information accurately. This position is essential for maintaining community safety and support.

Responsibilities

• Be the first point of contact for reported crimes and incidents.
• Provide an initial response to enquiries from the public.
• Receive and record information accurately.
• Deal with witnesses, victims, and the general public.

Job description

Overview

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

Responsibilities

• Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
• Provide an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, signposting to partner agencies.
• Receive and record information appropriately and accurately.
• Deal with witnesses, victims, and the general public in a supportive and reassuring manner, escalating to other police resources where appropriate.