Planning & Service Manager (Packed & Powders)

Tarmac Trading Limited; Bircotes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading logistics company located in Bircotes seeks a proactive Logistics Planning Leader. The role involves overseeing the planning and order taking processes to enhance customer experience and optimize delivery operations. The ideal candidate should possess a business degree, have strong leadership experience in logistics, and demonstrate a commitment to continuous improvement and exceptional service delivery. Competitive benefits including bonus scheme and enhanced holiday entitlement are offered.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to discounts on retailers

Free confidential advice helpline

Training and development opportunities

Qualifications

• Experience leading a centralised logistics planning and order taking team.
• Strong knowledge of relevant law and logistics processes.
• A passion for continuous improvement and excellent service delivery.

Responsibilities

• Lead the creation of a centralised planning and order taking function.
• Define and implement logistics best practices.
• Manage performance of transport providers ensuring delivery KPIs are met.

Skills

Problem-solving

Communication skills

Knowledge of road legislation

Customer service

Stakeholder management

Collaboration skills

Education

Business degree or equivalent

Transport Certificate of Professional Competence

Chartered Membership of Chartered Institute of Logistics & Transport

Tools

Logistics planning tools

Job description

Overview

Are you passionate about logistics and ready to lead a high-impact function at the heart of our operations? We're looking for a proactive and strategic leader to shape the future of our Planning & Order Taking team within the Cement & Packed Products business. This is a unique opportunity to drive innovation, streamline processes, and deliver outstanding customer experiences. If you thrive in a fast-paced environment and love solving complex challenges, this role offers the perfect platform to make a real difference.

Responsibilities

• Leading the creation of a centralised planning and order taking function
• Defining and implementing logistics best practices across process, technology and automation
• Optimising routing, scheduling and load planning to improve delivery performance and reduce costs
• Ensuring robust order-taking processes that eliminate load contamination risks
• Collaborating with internal teams to align transport plans with supply chain needs
• Managing performance of transport providers, including own-fleet and third-party carriers
• Driving delivery KPIs such as OTIF (On Time In Full)
• Resolving service issues and implementing solutions to maintain customer satisfaction
• Leading continuous improvement initiatives to boost reliability and efficiency
• Building strong relationships with hauliers, logistics partners and customers
• Creating a seamless and positive experience for customers placing orders
• Managing all communications into the Logistics Control Tower within agreed SLAs
• Working cross-functionally to ensure alignment on goals and priorities

Qualifications

• A pragmatic and resilient mindset with a structured approach to problem-solving
• Strong knowledge of relevant road legislation
• Clear and confident communication skills
• A passion for continuous improvement and delivering exceptional customer service
• High standards of numeracy and literacy
• Experience with logistics planning tools and systems
• Excellent stakeholder management and relationship-building skills
• A customer-first attitude with a focus on adding value
• Strong collaboration and influencing capabilities
• A commitment to team development and leadership
• Proven experience leading a centralised logistics planning and order taking team
• Familiarity with continuous improvement and a track record of successful change implementation
• Deep understanding of logistics planning systems and processes
• Business degree level qualification or equivalent
• Transport Certificate of Professional Competence
• Chartered Membership of Chartered Institute of Logistics & Transport

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) including nine communities (REACH: Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause)
• Training and development opportunities