Planning Agent - Dartford

aira; Dartford; On-site; GBP 24,000; Full time

Job summary

An innovative energy solutions company based in Dartford is seeking a Planning Agent responsible for managing installation capacity and ensuring excellent customer service delivery. The role involves liaising with customers and technicians, supporting team leads, and optimizing service operations. This position offers a salary of £24,000 per year with 25 days of annual leave, and the opportunity to develop leadership skills in a dynamic, solution-oriented culture.

Benefits

£24,000 per year salary

25 days annual leave + bank holidays

Career advancement opportunities

Collaborate with international teams

Develop leadership skills

Dynamic work culture

Qualifications

• Ability to manage installation capacity and scheduling efficiently.
• Excellent communication skills to liaise with customers and team members.
• Experience in supporting team leads and coaching peers.

Responsibilities

• Manage installation capacity and scheduling.
• Liaise with customers, technicians, and team leader.
• Support Team Leads to optimize service operations.
• Book materials and coordinate delivery.

Job description

Overview

Clean-energy tech leads to a positive global transformation. Heating homes contribute to 15% of Europe's CO2 emissions. Switching to sustainable solutions offers households a way to achieve net-zero emissions.

Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.

Founded in 2022 with already 300 employees and growing, Aira aims to drive the clean energy revolution. We are headquartered in Stockholm, Sweden, and our factory in Poland brings these innovations to life, with operating markets in the UK, Italy, and Germany.

About the role

The Planning Agent is responsible for effective capacity allocation to meet customer demand. Through close collaboration with the planning and logistics teams, as well as technical colleagues, you will ensure we are able to deliver outstanding customer service.

What you’ll be doing

• Manage installation capacity and scheduling.
• Liaise with customers, technicians, and team leader.
• Always remain polite and professional.
• Support Team Leads to find improved ways of working.
• Manage and coach other Planning Agents in the use of AIRA systems.
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Book materials, create purchase orders, and co-ordinate delivery of materials.
• Be aware of the current performance of the teams, and use this knowledge and gained experience to optimize the service operations.
• Receive forecasts from the central function, implement optimizations and improvements, and feed back results either directly or through the Team Lead.

What is in it for you?

• £24,000 per year salary
• 25 days annual leave + bank holidays
• Gain hands-on experience in a fast-growing scale-up, with career advancement opportunities.
• Collaborate with diverse teams across international markets and launch products globally.
• Develop leadership skills and grow personally and professionally in an entrepreneurial-minded environment.
• Thrive in a dynamic, solution-oriented culture, tackling challenges and driving meaningful solutions.
• Influence the company's success, with a visible impact on product development and market growth.

At Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.