Planner

Daniel Owen Ltd.; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in the social housing sector is seeking a Planner based in Ealing, offering a permanent position with a salary up to £31,500 per annum. The role involves efficiently managing repair requests, overseeing operatives, and ensuring excellent customer service. Ideal candidates will have a background in repairs planning and strong interpersonal skills.

Qualifications

• Experience in Repairs Planning / Scheduling is ideal.
• Must have a professional and can-do attitude.
• Excellent customer service skills required.

Responsibilities

• Manage high volumes of repair requests and oversee Operatives' diaries.
• Ensure emergency repairs are processed within service levels.
• Maintain professional relationships with Operatives and Supervisors.

Skills

Customer Service

IT Literacy

Interpersonal Skills

Communication

Job description

Planner
Based in Ealing
Permanent
40 hours per week
Paying up to £31,500 per annum

Day to day duties:

• Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
• Overseeing Operatives diaries for a geographical area to ensure maximum productivity
• Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
• Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
• Assisting colleagues throughout the business on queries regarding responsive repairs
• Providing a professional and customer focused service

Role Criteria:

• Ideally have previous Repairs Planning / Scheduling experience
• A professional, can-do attitude
• Excellent Customer Service Ethos
• Good written, verbal, questioning & interpersonal skills
• IT Literate
• Social housing or similar background is desirable