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Planner

A2Dominion

City Of London

On-site

GBP 26,000 - 32,000

Full time

Today
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Job summary

A property maintenance partnership in London is seeking a Planner to manage repairs requests and oversee Operatives. The role requires strong customer service skills and ideally previous scheduling experience. Candidates should be IT literate and have a professional attitude. Benefits include 25 days annual leave and staff perks. Contact Laura Bourne for application inquiries.

Benefits

25 days annual leave plus bank holidays
Annual Mears Fun Day
Volunteering Leave
Discounts through Mears Rewards
Family friendly policies

Qualifications

  • Previous Repairs Planning / Scheduling experience is ideally required.
  • Professional and can-do attitude.
  • Excellent Customer Service Ethos.
  • Good written, verbal, questioning & interpersonal skills.
  • IT Literate.
  • Social housing or similar background is desirable.

Responsibilities

  • Receive high volumes of repairs requests and book them into Operatives diaries.
  • Oversee Operatives diaries to ensure maximum productivity.
  • Respond to Emergency and Urgent repairs requests.
  • Liaise with Operatives and Supervisors for follow-on works.
  • Assist colleagues with queries regarding responsive repairs.
  • Provide a professional and customer-focused service.
Job description
Overview

Planner
Location: Ealing
Full Time Permanent (0800 -1700 Monday -Friday)
Salary up to £31,500 per annum

About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.

Responsibilities
  • Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
  • Overseeing Operatives diaries for a geographical area to ensure maximum productivity
  • Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
  • Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
  • Assisting colleagues throughout the business on queries regarding responsive repairs
  • Providing a professional and customer focussed service
Qualifications
  • Ideally have previous Repairs Planning / Scheduling experience
  • A professional, can-do attitude
  • Excellent Customer Service Ethos
  • Good written, verbal, questioning & interpersonal skills
  • IT Literate
  • Social housing or similar background is desirable

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

To discuss your application further contact Laura Bourne (laura.bourne@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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