Personal Injury Claims Adjuster - Motor

QBE Europe; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading international insurer is seeking a Personal Injury Claims Adjuster to handle motor claims in Leeds, offering a hybrid work model. The candidate will engage with stakeholders and resolve claims efficiently while ensuring excellent customer service. Key skills include investigative abilities and policy coverage experience. The role comes with a generous benefits package including 30 days holiday, flexible working options, and extensive support for work-life balance.

Benefits

30 days holiday

Flexible working options

10% pension contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work scheme

Qualifications

• Strong experience in investigating and resolving claims.
• Proven ability to handle diverse caseloads effectively.
• Ability to maintain communication with stakeholders.

Responsibilities

• Investigate and resolve Motor Personal Injury claims.
• Identify and manage claims and coverage issues.
• Ensure timely responses to stakeholder inquiries.

Skills

Excellent investigative skills

Proven experience dealing with policy coverage

Experience dealing with liability negotiations

Effective communication skills, written and verbal

Relationship Management skills

MS Office applications

Job description

Personal Injury Claims Adjuster - Motor

Time Type: Full time

Worker Type: Employee

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Leeds/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The opportunity

We are looking for a Personal Injury Claims adjuster to join our Motor PI team based in Leeds. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your new role

• Investigate and resolve Motor Personal Injury claims in order to provide excellent claims handling service with minimal leakage

• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments

• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate

• Manage claims and other material claims issues in order to resolve and settle claims on an economic basis

• Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service

• Respond to internal and external stakeholder requests in accordance with service standards

• Flag complaints as required and Treat Customers Fairly

• Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support Underwriting and claims decisions

• Reserve accurately to ensure that the Company’s liability is clear at all times

• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

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About you

• Excellent investigative skills

• Proven experience dealing with policy coverage

• Experience dealing with liability negotiations

• Effective communication skills, written and verbal

• Relationship Management skills

• Able to effectively use MS office applications such as Word, Excel and PowerPoint.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here

Skills

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.