Personal Funeral Advisor

Heart of England Society; Royal Leamington Spa; On-site; GBP 12,000 - 16,000; Part time

Job summary

A regional funeral service provider is seeking a Personal Funeral Advisor in Leamington. The ideal candidate will be committed to providing high standards of client service and managing client journeys with professionalism. Responsibilities include caring for the deceased and facilitating respectful visitations. Key skills include excellent communication and IT proficiency. Benefits include discounts, enhanced leave, and a competitive pension. Starting salary is £12,698, with potential for increases after probation.

Benefits

Staff discounts in Food Stores and Funeral branches

Employee Assistance Programme

Enhanced annual leave

Free eye tests and contributions to glasses

Competitive pension with employer contributions

Qualifications

• Commitment to delivering excellent client service.
• Ability to manage client journey respectfully.
• Physically fit for lifting when required.

Responsibilities

• Be an ambassador for the business.
• Provide dignified care of the deceased.
• Establish client needs and recommend options.
• Manage visitations in the Chapel of Rest.
• Deliver the highest standards of client care.

Skills

Excellent communication skills

Strong IT skills

Good numeracy

Professional demeanour

Flexibility and dependability

Job description

About the Company

Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.

Role Overview

We are looking to recruit a Personal Funeral Advisor for our Leamington area to achieve the aforementioned high standards through the delivery of excellent client service.

Key Responsibilities

• Being an ambassador for the business at all times
• Dignified and respectful care of the deceased
• Managing the client journey
• Establishing our client’s needs and recommending options and choices available
• Chapel of Rest visitations
• Delivering the highest standards of client care

Core Skills & Requirements

• Being committed to delivering excellent client service to the highest standards
• Excellent communication skills including strong written and spoken English
• Well presented with a professional demeanour
• Physically fit and able to lift when required
• A flexible and dependable approach to work
• Good numeracy and strong IT skills

Benefits

• Staff discount in our 38 Food Stores and 16 Funeral branches
• Employee Assistance Programme
• Discounts for Co-operative Travel and Fabb Furniture stores
• Enhanced annual leave (rising with service)
• Eye care with contributions to glasses and free eye tests
• A competitive pension with up to 10% employer contributions

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.

Salary starting from £12,698 (pro rota for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum.