Performance Manager

Thames Water Utilities Limited; Kempton Park, Borough of Spelthorne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading water utility company is seeking a Performance Manager for their operations across two Water Treatment Works in the UK. You will lead a team of 8 technicians, handling the daily operations and ensuring excellence in performance and safety. Ideal candidates will possess strong leadership and communication skills, as well as a commitment to health and safety. The salary ranges from £35,000 to £45,000 per annum, with additional benefits including annual leave and a generous pension scheme.

Benefits

Annual leave: 26 days, increasing to 30

Performance-related pay plan

Generous pension scheme

Health and wellbeing benefits

Qualifications

• Experience in leading a high-performing operational team.
• Good business/stakeholder awareness with innovative problem-solving skills.
• health and safety knowledge is essential.
• Full, valid UK driving license.

Responsibilities

• Lead a technical team covering maintenance activities.
• Manage day-to-day operations and deliver excellent customer service.
• Implement health and safety measures.

Skills

Leadership skills

People management

Communication

Problem-solving

IT literacy

Tools

SAP systems

Job description

Hybrid - Ashford Common (WTW) - TW15 1RU, Hybrid - Kempton Park (WTW) - TW13 6XH

Job title Performance Manager Ref 42383 Division Asset Operations & Capital Delivery Location Hybrid - Ashford Common (WTW) - TW15 1RU, Hybrid - Kempton Park (WTW) - TW13 6XH Contract type Permanent Full/Part-time Full-time Hours 36 Hours per week Salary Offering a salary between £35,000 to £45,000 per annum depending on skills and experience. Job grade B Closing date 03/10/2025

This is an exciting office and field-based role, as a Performance Manager leading a technical team that covers the front-line maintenance activities across two Water Treatment Works in the Southwest area.

You will be managing a team of 8 technicians and will be responsible for the day-to-day operations, delivering both planned and reactive activities.

There will also be a requirement to respond to any operational events within the geographical area and deliver excellent customer service.

What you’ll be doing as a Performance Manager

• You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• Health and safety are at the centre of everything we do, and as such, you will be responsible for implementing this with your site and team.
• You are responsible for identifying, mitigating, resolving and escalating risk across the site and team.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively about H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.

Base location: South London: Ashford Common (WTW) - TW151RU & Kempton Park (WTW) - TW136XH

Working pattern or hours: 36 hours per week (Monday-Friday)

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Have previous experience in leading a high-performing operational team and have excellent people and performance management skills.
• Demonstrate a good business/stakeholder awareness, together with an innovative and creative approach to problem-solving.
• Have excellent communication and interpersonal skills to clearly interact with your field-based colleagues and key stakeholders.
• Possess strong IT literacy skills.
• Take Care of yourself and others, we have a zero-compromise approach to Health and Safety at Thames Water, and it is critical that all of our employees go home safe and well at the end of each day.
• Good working knowledge of health and safety legislation is essential.
• Have a full, valid UK driving license.

Additional skills and experiences would be great to have/bring:

• Existing knowledge and experience of working within the Wastewater industry is desirable.
• Previous experience with SAP systems is desirable; user training for this and other standard software systems will be provided.

What’s in it for you?

• Offering a salary between £35,000 to £45,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here tohelp and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.