People Team & Office Administrator

Intent Hq; City of Westminster; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A dynamic technology company based in London seeks a detail-oriented People & Office Administrator. The role involves providing comprehensive HR administration support, coordinating recruitment processes, and maintaining employee records while leveraging generative AI tools. The right candidate will have strong organizational skills, excellent communication abilities, and a proactive attitude. This position offers a hybrid work model with opportunities for career growth in an innovative environment.

Benefits

Free breakfast daily

Access to onsite gym

26 days holiday

Pension scheme

Life Assurance

Wellbeing programme

Cycle to work scheme

Training opportunities

Qualifications

• Proven ability to thrive under competing priorities and deadlines.
• Experience in HR/People administrative role preferred.
• Ability to handle sensitive information discreetly.

Responsibilities

• Maintain employee records accurately and securely.
• Assist recruitment process by scheduling interviews.
• Ensure HR compliance with policies and regulations.
• Identify opportunities for AI integration in HR workflows.
• Serve as a first point of contact for HR inquiries.
• Assist with employee engagement and performance management.

Skills

Generative AI proficiency

Strong organisational skills

Excellent communication skills

Problem-solving skills

Attention to detail

Proactive attitude

Education

CIPD qualification

Tools

Google Drive

HiBob or other HRIS

MacBook Pro

Job description

We are seeking a highly organised and detail‑oriented People & Office Administrator with practical experience using AI tools and a strong interest in emerging generative AI technologies. You enjoy working within well‑defined processes, using checklists and systems to ensure accuracy and consistency. Joining our busy London‑based team, you will play a key role in ensuring the smooth and efficient running of the People function. In this varied and fast‑paced role, you will provide comprehensive administrative support across the People Team, including general HR administration, recruitment coordination, candidate support, and maintaining compliance with our policies and procedures. You will act as a first point of contact for employees and managers, offering initial guidance and directing queries appropriately. A core element of the role will involve using AI‑enhanced tools to streamline People processes, improve documentation, and support data accuracy – as well as contributing ideas for how generative AI can be used to improve workflow efficiency and employee experience.

Key Responsibilities

• Supporting the People Team by accurately maintaining employee records, ensuring they are up‑to‑date and stored securely within our People tools. This includes the full spectrum of HR/People administration and the complete employee lifecycle such as drafting update letters, background checks and references for new joiners and for employee departures.
• Recruitment support: assist the recruitment process by scheduling interviews, liaising with candidates, and supporting the Global Head of Talent as required.
• HR compliance: together with the team, ensure our administration is in compliance with company policies and procedures and external requirements such as local employment law, ISO 27001 and SOC 2 audits.
• Identify opportunities to embed AI and generative AI solutions into HR workflows, helping the People Team improve efficiency, enhance the employee experience, and develop new ways of working.
• Employee relations: serve as a first point of contact for employees regarding HR/People matters, address concerns, and escalations to People Team members as necessary.
• Assist with various People projects and initiatives, such as employee engagement surveys, performance‑management processes, and office‑experience programmes.

People Office Experience

• Responsible for employee experience activities within the London office, including arranging weekly office lunches, brunches and various social events.
• Handling office orders, including the weekly food shop.
• Coordinating on‑site events and meetings, including the quarterly Senior Leadership On‑site meetings.
• Supporting the Procurement (Facilities) team on an ad‑hoc basis.
• Generally helping to maintain a positive and engaging workplace atmosphere.

Guidance and training on the above will be provided to you where necessary. Working for Intent HQ, you have the opportunity to work with cutting‑edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family‑friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Company Achievements

Recognised by the Financial Times as one of the FT1000 Fast‑Growing Companies in Europe (2022‑2024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science.

• Best AI Ethics & Diversity Award 2025 – AI World Series Awards
• AI Business of the Year 2025 – The National AI Awards
• Analytics Company of the Year 2025 – British Data Awards
• AI Company of the Year 2024 – British Data Awards
• FT1000 Europe’s Fastest Growing Companies 2022‑2024 – Financial Times & Statista
• Top 100 Edge Computing Company 2024 – STL Partners

Key Qualifications

• Generative AI proficiency
• A ‘can‑do’ proactive attitude and the ability to thrive under competing priorities and deadlines
• Strong organisational skills with excellent attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem‑solving skills and ability to work independently as well as part of a team
• Ability to handle sensitive and confidential information with discretion
• Ability to work from our Holborn‑based office a minimum of 3 days per week

Desirable but Not Essential

• Experience working in an HR/People administrative role or similar position
• Proficient in the use of Google Drive and MacBook Pro
• HiBob or other HRIS experience a bonus
• Basic knowledge of employment laws and regulations
• CIPD qualification
• Experience in SME/Start‑up environment
• Familiar with ISO 27001 and/or SOC 2 audits & standards

Why Join Us

• Impactful role part of a high‑performing team
• Growth opportunities: advance your career in a fast‑paced, innovative industry
• Hybrid role: 3 days per week in our state‑of‑the‑art London office plus access to the onsite gym (including towel‑serviced showers and changing facilities)
• Flexible working
• Free breakfast daily (when in the office)
• 26 days holiday (pro rata)
• Pension scheme
• Income Protection with Employee Assistance Programme
• Life Assurance
• Oliva Mental Health platform and counselling
• Higher than statutory maternity/paternity benefits
• Work socials
• Wellbeing programme
• Cycle to work scheme
• Training opportunities