People Services Assistant

KeolisAmey Metrolink; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading light rail operator in the UK is seeking a People Services Assistant to provide comprehensive HR support across the business. Responsibilities include managing the onboarding process, administering contractual arrangements, maintaining employee records, and offering HR advice. Ideal candidates will have experience in HR or payroll, strong software proficiency, and excellent communication skills. The position offers a starting salary of £30,000, hybrid working options, and various employee benefits including free tram travel and 25 days holiday.

Benefits

Free tram travel

25 days holiday plus bank holidays

Access to discounts at major retailers

Family-friendly policies

Wellbeing support

Career development focus

Qualifications

• CIPD qualification or in progress is desired.
• Previous experience as an HR or Payroll administrator.
• Strong proficiency in HR software and Microsoft Office (Outlook, Word, Excel).
• Knowledge of payroll processes is desired.
• Excellent communication skills and a customer-service focus.
• Flexible, adaptable approach to meet business needs.
• High attention to detail.
• Understanding of GDPR principles.

Responsibilities

• Manage the full onboarding process for new starters within SLA and payroll deadlines.
• Administer all contractual arrangements: appointments, terminations, variations, rewards, and retirement.
• Create and maintain electronic employee records in line with GDPR.
• Keep the HR system accurate for period reporting.
• Support monthly HR statistics reporting on sickness and absence.
• Oversee the offboarding process before payroll cut-off.
• Provide first-line HR advice and guidance.
• Respond to day-to-day queries via the people & payroll inbox.
• Drive process-improvement projects across the people function.
• Administer medical records, including pre-employment health surveillance.
• Assist in recruitment activities.

Skills

HR software proficiency

Microsoft Office

Excellent communication skills

Customer-service focus

Attention to detail

Education

CIPD qualification

HR or Payroll experience

Job description

People Services Assistant

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK. The People team is recruiting a People Services Assistant to deliver comprehensive HR support across the business.

Key accountabilities

• Manage the full onboarding process for new starters within SLA and payroll deadlines, ensuring accurate right‑to‑work documentation and offer issuance via DocuSign.
• Administer all contractual arrangements: appointments, terminations, variations, rewards and retirement.
• Create and maintain electronic employee records in line with GDPR.
• Keep the HR system accurate, feeding data into dashboards for period reporting.
• Support monthly HR statistics reporting on sickness, absence, and leavers, providing analysis to the HR team.
• Oversee the offboarding process, ensuring all leaver procedures are completed before the monthly payroll cut‑off.
• Provide first‑line HR advice and guidance, escalating to the People Manager or Business Partners when needed.
• Respond to day‑to‑day queries via the people & payroll inbox.
• Drive process‑improvement projects across the people function.
• Administer medical records, including pre‑employment health surveillance and medication checks.
• Assist recruitment activities: advertising, shortlisting, scheduling interviews, and organising assessment days.

What you’ll bring

• CIPD qualification or in progress (desired).
• Previous experience as an HR or Payroll administrator.
• Strong proficiency in HR software and Microsoft Office (Outlook, Word, Excel).
• Knowledge of payroll processes (desired).
• Excellent communication skills and a customer‑service focus.
• Flexible, adaptable approach to meet business needs.
• High attention to detail.
• Understanding of GDPR principles.

What we will offer you

• Starting salary of £30,000.
• Full‑time hybrid working: 3 days in the office, 2 days remote.
• Free tram travel for all colleagues and a sponsored pass for an immediate family member.
• 25 days holiday plus bank holidays.
• Access to discounts at major retailers (Asda, Currys, PC World, John Lewis, etc.).
• Family‑friendly policies, including enhanced maternity and paternity pay.
• Wellbeing support: free counselling, health checks, and an Employee Assistance Programme.
• Career development focus: career pathways and professional fees covered where applicable.

Closing date for applications

14 November 2025

Our commitment to you

At KAM we celebrate the diversity of our customers, communities and colleagues. We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to gender, age, ethnicity, culture, ability, sexual orientation or any other protected characteristic. We are committed to creating an inclusive environment where all people feel valued, respected and empowered to thrive.