PCN Digital and Transformation Manager

Torquay Primary Care Network; Torquay; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local healthcare organisation in Torquay is seeking a proactive leader to drive transformational initiatives across its member practices. The ideal candidate will possess strong project management skills and experience in primary care, with a focus on improving patient care through digital innovation. This role demands strategic oversight, excellent communication, and the ability to manage budgets effectively.

Qualifications

• Organised and adaptable with the ability to work autonomously.
• Able to manage multiple priorities under pressure.
• Previous experience in general practice or primary care.

Responsibilities

• Develop and deliver a comprehensive business plan.
• Monitor financial and performance metrics.
• Lead on digital and service transformation initiatives.

Skills

Project management

Communication

Data handling

Team leadership

Education

Degree or equivalent knowledge

GCSEs in English and Maths

Tools

Microsoft Office (Word, Excel, Outlook)

GP IT systems (e.g., EMIS Web)

Job description

Torquay PCN is seeking a strategic, digitally skilled, and proactive individual to lead the development and implementation of transformational initiatives across our four member practices: Brunel Medical Practice, Chelston Hall Surgery, Southover Medical Practice, and Croft Hall Medical Practice. This role is integral to helping the PCN meet national priorities and deliver local improvements to patient care. The post-holder will work closely with the Clinical Director and Practice Managers to support service redesign, improve digital infrastructure, and drive innovation across the network. This is a leadership-level role requiring operational and strategic oversight, stakeholder engagement, and effective project delivery.

Overview

This role involves travel within the Torquay area as needed. Due to the nature of the role, this post is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Main Duties and Responsibilities

• Develop and deliver a comprehensive business plan to meet PCN DES and strategic goals, including management of ARRS budgets and financial planning.
• Act as the lead for digital and service transformation initiatives
• Collaborate with local health and social care organisations, and represent the PCN at Collaborative Board meetings
• Oversee implementation of new services, data analysis, and project evaluation
• Supervise PCN staff and coordinate the production of documentation such as agendas, reports, and funding proposals
• Monitor financial and performance metrics and report outcomes effectively
• To lead on annual projects such as COVID and Flu vaccination programs

Job responsibilities

Torquay PCN is seeking a strategic, digitally skilled, and proactive individual to lead the development and implementation of transformational initiatives across our four member practices: Brunel Medical Practice, Chelston Hall Surgery, Southover Medical Practice, and Croft Hall Medical Practice. This role is integral to helping the PCN meet national priorities and deliver local improvements to patient care. The post-holder will work closely with the Clinical Director and Practice Managers to support service redesign, improve digital infrastructure, and drive innovation across the network. This is a leadership-level role requiring operational and strategic oversight, stakeholder engagement, and effective project delivery. The role includes responsibility for financial oversight and budget setting.

Person Specification

Qualifications

• Degree or equivalent level of knowledge through experience
• GCSEs (or equivalent) in English and Maths

Personal Attributes

• Organised, adaptable, and able to work autonomously
• Able to manage multiple priorities under pressure
• Strong team player with a proactive, problem-solving approach

Experience

• Previous experience in general practice or primary care
• Strong understanding of primary care operations and NHS structures
• Experience supporting senior leaders and working with external partners
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong data handling and reporting skills
• Experience managing projects and budgets
• Excellent interpersonal and communication skills
• Experience with GP IT systems (e.g., EMIS Web)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.