Payroll Liaison Officer

Moorfields Eye Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading health institution is seeking a skilled Payroll Liaison Officer in Westminster to ensure accurate payroll operations. The role requires substantial NHS payroll experience and strong IT skills. As part-time (22.5 hours), it offers flexible hours and includes benefits like an NHS pension and professional development opportunities.

Benefits

Competitive salary

NHS Pension Scheme

Independent counselling support

Learning and development opportunities

Transport connections

NHS and Blue Light discounts

Free Pilates classes

Qualifications

• Substantial experience with NHS payroll systems and outsourced payroll providers.
• Expert knowledge of payroll legislation such as PAYE, NI, SSP, SMP.
• Strong IT skills, particularly with ESR systems and advanced Excel.

Responsibilities

• Act as the main point of contact with the external payroll provider.
• Troubleshoot payroll issues and improve accuracy and efficiency.
• Support payroll-related tasks with HR and Finance.

Skills

Experience with NHS payroll systems

Expert knowledge of payroll procedures

Strong IT skills (Excel)

Ability to analyse data

Organisational skills

Job description

Overview

Make a difference where it matters most. At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff. We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service.

Responsibilities

• Act as the main point of contact between Moorfields and our external payroll provider (SBS), ensuring timely and accurate payments for staff.
• Troubleshoot complex payroll issues and lead process improvements to enhance payroll accuracy and efficiency.
• Work closely with HR, Finance, and operational teams, supporting system administration (ESR, HealthRoster) and payroll-related tasks.
• Support overpayment investigations, payroll analytics, and reporting.
• Contribute to delivering a hands-on role with real impact—ensuring staff are paid correctly and on time, every time.

Requirements / Qualifications

• Substantial experience with NHS payroll systems, ESR, and outsourced payroll providers.
• Expert knowledge of payroll procedures, NHS terms and conditions, and payroll legislation (PAYE, NI, SSP, SMP, etc.).
• Strong IT skills, particularly with ESR systems and advanced Excel (pivot tables, macros, conditional formatting).
• Ability to analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.
• Highly organised, accurate, and able to work under pressure to meet deadlines.

Contract and Working Arrangements

This is a part-time role (22.5 hours) to support our existing payroll liaison officer. There is flexibility on when the hours can be worked within the week as long as there is consistent support for incoming payroll queries.

Benefits

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• And so much more. To see the full range of benefits we offer please view our Moorfields benefits leaflet.