Payments Service Provider Operations Manager/Specialist – 12 month contract Hybrid/London

www.cardandpaymentjobs.com; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A financial services firm is seeking a Payments Service Provider Operations Manager for a 12-month contract. This role involves managing relationships with payment service providers, focusing on operational effectiveness rather than sales. Candidates should have strong analytical skills and the ability to communicate effectively with external stakeholders. The position offers a hybrid work model based in London.

Qualifications

• Experience managing relationships with payment service providers.
• Ability to engage in technical discussions and resolve issues with PSPs.
• Familiarity with payment solutions in the hospitality industry is beneficial.

Responsibilities

• Manage operational relationships with multiple payment service providers.
• Interpret data sets, effectively report themes, and present issues.
• Ensure effective communications to foster relationships with external parties.

Skills

Relationship management

Data analysis

Problem-solving

Communication effectiveness

Project management

Job description

Overview

Payments Service Provider Operations Manager/Specialist – 12 month contract Hybrid/London

My client are looking for a payments operations specialist who can be the main point of contact between them and the payments service provider.

You will be managing the relationship operationally between one or multiple payments service providers.

Responsibilities

• Understand PSP landscape and payment ecosystem – the role they play, how they operate, etc.
• Relationship management + communication effectiveness – not a Sales/BD role; focus on communications and client relationships to develop and deepen external party relationships.
• Partner operations account management – not a sales role.
• Technical consulting / aptitude – resolve technical issues with PSPs and merchants; interpret specifications; facilitate technical discussions and translate to business language.
• Data analysis and reporting – understand data sets, identify themes, report effectively; interpret data and present issues.
• Problem-solving – inquisitive; address issues such as card acceptance breakages (not declines) and deliverables.
• Project management – broad coordination, tracking, progressing and delivering initiatives; manage multiple PSPs or customers simultaneously.
• For those from a PSP operations role, ability to elevate beyond working for a PSP with a merchant relationship while leveraging that experience.

Nice to have / Industry experience

• Awareness of hotels payment solutions and ecosystems
• 1 contractor: awareness of F&B payment solutions and ecosystems
• Experience of previously managing relationships or being the key point of contact with PSPs
• (cards, payments, schemes, Payment service providers, payments consultant, technical payments, operations manager)

Contract & Location

• 12 month contract
• London (Hybrid/Remote)