Patient Welfare/Cashiers Officer | NELFT NHS Foundation Trust

North East London NHS Foundation Trust; Ilford; On-site; GBP 4,000 - 6,000; Full time

Job summary

A healthcare organization in the United Kingdom is looking for a Patient Welfare Officer/Cashier to provide cash handling services for patients, oversee petty cash management, and administering the parking system for staff and visitors. The role requires excellent attention to detail and strong customer service skills. Candidates should be able to assist clients with financial queries and maintain a safe environment for service users' property. The position includes a probationary period and offers a High Cost Area Supplement depending on the salary scale.

Benefits

High Cost Area Supplement

Qualifications

• Strong attention to detail for managing petty cash services.
• Ability to provide advisory services on Universal Credit and Personal Independence Payment.
• Experience in customer-focused service environment.

Responsibilities

• Maintain an efficient and effective cashiering service for patients and staff.
• Provide support with queries related to financial benefits.
• Safeguard service user property and administer onsite parking.

Job description

Patient Welfare Officer / Cashier

Providing Cashiering Service for Patients

Safekeeping of Patient Property

Day to Day responsibility for Trust Petty Cash Service

Administering onsite parking system for NELFT staff and visitors

• Working as part of a team to provide and maintain an efficient and effective cashiering service for patients and staff, in accordance with standing financial instructions. This involves the administrating of all hospital, patients’ monies and community teams’ petty cash, and ensuring that the float/petty cash is balanced daily. A high level of attention to detail is essential.
• Providing a benefits advisory service ensuring that service users have support with queries relating to Universal Credit and Personal Independence Payment. The post holder will be expected to be aware of any changes in the benefit system and use this knowledge to assist service users.
• Having day-to-day responsibility of the running of the Welfare Service, Safekeeping of service user’s property.
• Administering the onsite parking system for NELFT staff and visitors.
• The post holder will consistently deliver a ‘client focused’ service which promotes good customer service and effective working relationships.

Our Values 2025 - 2030

We are kind.

We are respectful.

We work together with our communities.

Induction

NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop‑in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement – Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).

Application

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

This advert closes on Tuesday 23 Dec 2025.