Patient Services & Scheduling Coordinator

Circle Health Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Scotland seeks a full-time Patient Services Advisor for 37.5 hours a week. The role involves managing inbound NHS enquiries through phone and email. Candidates should demonstrate exceptional customer service, a positive attitude, and have prior experience in customer service roles. Benefits include 25 days holiday, a private pension scheme, and industry-leading training opportunities.

Benefits

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Eagerness to go the extra mile for the best customer experience.
• Previous experience in a customer service role.

Responsibilities

• Handle inbound NHS enquiries via telephone and email.
• Use CHG systems to book, re-schedule, and cancel appointments.
• Meet KPIs and service level agreements.
• Record interactions on CRM systems.
• Comply with CHG Policies and procedures.
• Understand and comply with regulatory requirements.

Skills

First class customer service standards

Positive & enthusiastic approach

Experience working towards KPIs

Job description

A leading healthcare provider in Scotland seeks a full-time Patient Services Advisor for 37.5 hours a week. The role involves managing inbound NHS enquiries through phone and email. Candidates should demonstrate exceptional customer service, a positive attitude, and have prior experience in customer service roles. Benefits include 25 days holiday, a private pension scheme, and industry-leading training opportunities.