Patient Services Coordinator - Physiotherapy Admin

Leicestershire Partnership Nhs Trust; Wymondham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is looking for an organized and proactive administrative assistant to support the musculoskeletal physiotherapy service. You will manage patient appointments, assist the clinical team with diary organization, and ensure high-quality administrative support. Essential skills include proficiency in MS Office, Outlook, and solid customer service. Knowledge of physiotherapy is desirable, but training will be provided. This role highlights the importance of confidentiality and compliance with data protection policies.

Qualifications

• Experience in administrative roles, particularly in healthcare is a plus.
• Familiarity with computer systems essential.

Responsibilities

• Manage patient appointments, bookings, cancellations, and waiting lists.
• Assist clinical team leads with diary management and meeting organization.
• Greet patients and handle enquiries via multiple channels.
• Maintain accurate records and support data entry.
• Ensure confidentiality and compliance with data protection.

Skills

Organisational skills

Proactive attitude

Good communication

IT skills

Customer service skills

Tools

MS Office

Outlook

Patient management systems

Job description

A healthcare organization is looking for an organized and proactive administrative assistant to support the musculoskeletal physiotherapy service. You will manage patient appointments, assist the clinical team with diary organization, and ensure high-quality administrative support. Essential skills include proficiency in MS Office, Outlook, and solid customer service. Knowledge of physiotherapy is desirable, but training will be provided. This role highlights the importance of confidentiality and compliance with data protection policies.