Patient Safety Improvement Facilitator | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the UK is seeking a Patient Safety Improvement Facilitator to enhance the culture of quality improvement and patient safety. The role involves leading initiatives, supporting staff training, and analyzing data to improve safety outcomes. Applicants must hold a valid UK driving licence and have a commitment to enhancing safety standards. The position promotes diversity and inclusion within the workplace.

Qualifications

• Must hold a full, valid, UK driving licence and have access to a vehicle for business purposes.

Responsibilities

• Act with integrity and be professionally responsible for own workload.
• Support development of systems to oversee themes and trends from quality data.
• Facilitate after-action reviews ensuring attendees are prepared.
• Communicate complex information effectively to stakeholders.
• Support organisational resilience to react to adverse events.
• Participate in the development of key transformational programmes.
• Provide training on patient safety and incident reporting.
• Liaise with Directorates on patient safety incidents.
• Assist in collating and analyzing complex data for KPIs.

Skills

Integrity

Communication

Data analysis

Collaboration

Job description

The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.

The job purpose for the Patient Safety Improvement Facilitator is to support in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust. They will lead on the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy.

The post holder will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Responsibilities

• To act with integrity and be professionally responsible and accountable for own workload and develop good working relationships with clinical and operational staff.
• Support the development of systems and processes to enable oversight of themes and trends from quality data and to work with staff and partners to seek opportunities that will improve safety and implement programmes that deliver effective and sustainable change.
• Facilitate after-action reviews (AAR’s) ensuring the correct involvement and that attendees are prepared and supported.
• Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff whilst ensuring compassion, empathy and support are demonstrated throughout.
• Support organisational resilience to react promptly to adverse events (safety-I approach) and promote learning continuously and meaningfully from everyday work (safety-II approach).
• Participate in the development of key transformational programmes, strategies and priorities clearly outlining milestones, risks, and outcome measures, working closely with stakeholders.
• Provide training and support to teams including at induction on patient safety and incident reporting and handling.
• Provide Duty of Candour/Being Open training to staff.
• Be responsible for liaising with Directorates on patient safety incidents and learning responses.
• Assist the Head of Patient Safety and Quality and Safety Manager in collating and analysing complex data to support reporting of KPIs, achievement of compliance and assurance and completion of board reports.

At KMPT, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

This advert closes on Sunday 28 Sep 2025