Patient Pathway Tracker

York and Scarborough Teaching Hospitals NHS Foundation Trust; Remote; GBP 25,000 - 30,000; Full time

Job summary

A healthcare trust in the UK is seeking a Patient Pathway Tracker to manage and track patient referrals effectively. The role involves remote working, with initial training and meetings held at York Hospital. You will collaborate with colleagues to ensure compliance with NHS waiting time targets and develop organized workflows. Benefits include generous holiday entitlements, access to the NHS Pension Scheme, and opportunities for personal development.

Benefits

Access to NHS Pension Scheme

Generous holiday entitlement

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Knowledge of the 18-week RTT target and basic NHS waiting times awareness.
• Basic experience of working with information.
• Ability to take responsibility for own development.

Responsibilities

• Manage and track the progress of referrals to ensure each stage of the patient pathway is fully planned and booked.
• Collaborate with colleagues to ensure wait time targets are achieved.
• Develop and maintain an organized workflow.

Skills

Good verbal and written communication skills

Ability to manage and track referrals

Organizational skills

Education

Educated to A level standard or equivalent

Job description

Overview

York and Scarborough Teaching Hospitals NHS Foundation Trust – Patient Pathway Tracker role in the RTT Pathway Team. The closing date is 04 February 2026.

We are looking for someone to track patients across their Referral To Treatment pathway and ensure potential breaches of waiting time targets are avoided or escalated to the relevant manager. The role is mainly remote working with an initial period of face-to-face training at York Hospital and periodic team meetings. The base location is York, with the possibility to support colleagues across all Trust sites.

Responsibilities

• Proactively manage and track the progress of referrals to ensure each stage of the patient pathway is fully planned and booked.
• Collaborate with colleagues across the Trust to ensure wait time targets are achieved and breaches are escalated as needed.
• Develop and maintain organised, detail-orientated workflow, prioritising workload effectively and working independently when required.
• Become proficient in the Trust's Patient Administration System (CPD) with full training provided.
• Attend York Hospital for the initial training period and periodically for team meetings; explore alternative arrangements if required with the appointing manager.

Requirements and Qualifications

• Educated to A level standard or equivalent relevant experience.
• Knowledge of the 18-week RTT target and basic NHS waiting times awareness.
• Basic experience of working with information and good verbal and written communication skills.
• Ability to take responsibility for own development and contribute to audits supporting service development and data quality.

About us and Benefits

• Access to the NHS Pension Scheme, generous retirement benefits including a lump sum and dependants’ pension.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of paid and unpaid leave for emergencies and planned leave.
• Confidential Employee Assistance Programme (24/7) for personal, work, family and relationship support.
• NHS Car Lease scheme and Cycle to Work scheme.
• Extensive learning and development opportunities and discounts across various providers.

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure check may be required.

If you are currently employed by the Trust and seeking a secondment, please obtain permission from your current line manager before applying.

Please note that if a high number of applications are received, the advert may close early. Submit your application at the earliest opportunity.

Equal Opportunities and Flexible Working

We value a diverse workforce and are committed to inclusion. We welcome applications from everyone and can consider flexible working arrangements from the start of employment. If you have accessibility needs, contact [e-mail].