Patient Pathway Co-Ordinator

NHS; Manchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A major NHS Trust in Manchester is looking for an Administrative Assistant to manage the patient pathway from referral to discharge. The role involves ensuring communication between patients and clinical staff, supporting clinic utilizations, and maintaining high satisfaction levels. Ideal candidates will have substantial administrative experience and essential qualifications in Maths and English. This position offers competitive pay and is part-time.

Benefits

Competitive salary

Opportunities for professional development

Qualifications

• Substantial experience in an administrative role.
• Work under pressure and to tight deadlines.
• Knowledge of NHS systems, including All Scripts (desirable).

Responsibilities

• Ensure clinic cancellation requests are submitted following clinician approval.
• Support monitoring of clinic utilisation compliance with the Service Manager.
• Work proactively with outpatient waiting list manager for optimal clinic utilisation.

Skills

Excellent verbal, written and numerical skills

Listening skills and minute taking

Ability to work under pressure

Education

GCSE in Maths and English or equivalent

NVQ Level 2, RSA Level 3 or equivalent

Tools

Word

Excel

Outlook

Job description

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The post holder may be required to work across services within the directorate and across WTWA sites.

Main duties of the job

To ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor Health Roster to ensure the clinics are cancelled / moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.

Support monitoring of clinic utilisation compliance with the Service Manager.

Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.

Supports the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCA's to ensure all necessary and appropriate clinical information is available for discussion at set meetings.

Work closely with medical, nursing, advanced healthcare professionals and Operational Management team.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Details

Date posted: 27 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum, pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 349-WTWA-7646289-RL4

Job locations: Wythenshawe, Trafford, Altricham

Address: Southmoor Rd, Wythenshawe, Manchester, Wythenshawe, M23 9LT

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application: Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role-specific questions, is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager below.

Person specification

Qualifications – Essential

• Computer literate including Word and Excel and use of software packages e.g., Outlook for updating calendars. NVQ Level 2, RSA Level 3 or equivalent.
• GCSE in Maths and English or equivalent.

Qualifications – Desirable

• Previous NHS or administration experience.

Skills and experience – Essential

• Substantial experience in an administrative role.
• Listening skills and minute taking.
• Excellent verbal, written and numerical skills.
• Work under pressure and to tight deadlines.

Skills and experience – Desirable

• Knowledge of NHS systems, including All Scripts.
• Data collection, preferably clinical data.

Other requirements – Essential

• Upholds and models the Trust values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Manchester University NHS Foundation Trust

Address: Wythenshawe, Trafford, Altricham, Southmoor Rd, Wythenshawe, Manchester, Wythenshawe, M23 9LT

Employer's website

https://mft.nhs.uk/careers/