Patient Pathway Administrator

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A prominent healthcare institution in Southampton is seeking a highly motivated Patient Pathway Coordinator to join its busy Dermatology Team. The candidate will interact with patients through various channels and maintain strong relationships with medical staff. Required qualifications include a good standard of secondary education and experience in administrative roles linked to clinical services. This role includes flexible working hours and offers attractive benefits, making it a great opportunity for career development.

Benefits

NHS discounts

Generous pension scheme

Minimum of 35 days paid holiday

Qualifications

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level.
• Experience as a Receptionist or Admin Assistant linked to a clinical service or customer-focused environment.
• Administrative and organisational experience.

Responsibilities

• Build good working relationships with Consultants and Admin Team.
• Deal with patients through phone, email, and face-to-face.
• Work Monday to Friday between 8am and 8pm.

Skills

Communication skills

Organisational experience

Proficiency in Microsoft Word

Ability to multi-task

Education

Good standard of secondary education

NVQ Level 3 in Business Admin

Tools

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Note: This role is advertised internally and is open to staff employed on a UHS group contract of employment (including subsidiary companies: UEL, WPL, and UPL) AND for those currently working for the Trust via NHSP. This does not extend to those employed through any other agency.

Main duties of the job. This is an exciting time to join the Dermatology Administration Team. We are seeking a highly motivated and proactive individual to fulfil the Patient Pathway Coordinator vacancy within our busy Dermatology Team. Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff. You will need good communications skills as you will be dealing with the patients by phone, email and face to face.

About The Team

The successful candidate will be joining the Dermatology Team at Royal South Hants. The post holder will be required to work Monday to Friday between the hours of 8am and 8pm, usual working hours 8am to 4pm (but you may be required to work an evening or weekend with prior notice).

Working for our organisation. As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. All non-clinical roles may involve a mixture of on site and remote working, specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• RSA 2-word processing/typing or equivalent experience.
• Proficient in the use of Microsoft Word.
• Courses / further study attended to demonstrate evidence of personal development.
• Knowledge of medical terminology Administrative and organisational experience.
• Proficient in the use of all hospital computerised patient systems.
• Excellent telephone / communication skills.
• Able to learn and assimilate information quickly, with proven ability to work to deadlines, prioritise and multi-task.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
• Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment.
• NVQ Level 3 in Business Admin or equivalent level of experience.
• Proficient in all aspects of Microsoft Office.li>
• Administrative and organisational experience.