Patient Flow Coordinator, Interventional Radiology

UHCW NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Coventry seeks an Administrative Coordinator for Interventional Radiology. You will provide clerical support, manage patient communication, and ensure efficient workflow in a high-quality patient care environment. The ideal candidate possesses excellent communication skills and a commitment to teamwork. This role offers the opportunity to contribute to patient wellbeing and participate in a supportive team culture fostering personal and professional development.

Qualifications

• Ability to handle telephone calls professionally.
• Experience in a healthcare environment preferred.
• Sensitivity and empathy while interacting with patients.

Responsibilities

• Act as the first point of contact for daily workflow.
• Facilitate patient preparation for treatment.
• Greet patients and guide them appropriately.

Skills

Excellent communication skills

Teamwork

Data entry accuracy

Tools

Soliton

EPR Revenue Cycle

Powerchart

Job description

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.

An exciting opportunity has arisen within Interventional Radiology. To provide administrative and clerical support to the fluoroscopy & Interventional Radiology Suite, taking the responsibility for efficient flow of scheduled and emergency lists with the ultimate aim of effective and timely patient care.

Please be advised this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

To ensure the effective organisation of all patients under the care of our consultants in accordance with Local and National policy and targets.

To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.

Deal with all telephone calls, ensuring all calls are dealt with in a polite, pleasant and professional manner.

Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include EPR Revenue Cycle, E-Referrals, Powerchart, Capman and Appointment book.

Please be advised the interviews for this post will take place week commencing on 13/01/2026.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Responsibilities

• To act as the first line point of contact for the daily workflow, enabling effective communication of information within the multi-disciplinary team.
• To communicate effectively with wards and service users to facilitate patient preparation for treatment and to enable timely transfer to and from the interventional suite.
• To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.
• To understand and implement trust and departmental patient preparation guidance as appropriate to the treatment or examination required, following clinical instruction and advice given in the Radiology information system (Soliton) notes.
• To act on the instruction of the operating interventional radiologist and the clinical team.
• Actively contribute to effective teamwork.
• Greet all patients, relatives and visitors to the Fluoroscopy & Interventional Radiology Suite and direct them to the appropriate area for examination or treatment.
• Make and receive departmental telephone calls and emails courteously dealing with enquiries and directing queries where appropriate.

For further details of the role please see the attached job description.

This advert closes on Sunday 4 Jan 2026.