Patient Care Navigator (Receptionist)

Tyntesfield Medical Group; Hallen; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in North Somerset is seeking a candidate to manage patient throughput and provide exceptional administrative support. Responsibilities include assisting patients with their healthcare needs, ensuring smooth operations, and facilitating communication with healthcare professionals. Ideal candidates will have strong customer service skills and relevant experience in a healthcare setting.

Qualifications

• Candidates must be a team player with a passion for excellent customer service.
• Good command of spoken and written English is essential.
• Previous NHS experience and knowledge of EMIS and medical terminology is preferred.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service.
• Undertake administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients and healthcare professionals.

Skills

Customer service

Communication

IT skills

Reception experience

Job description

Overview

The purpose of the role is to manage the throughput of patients on behalf of the practice; to manage as appropriate the appointments for all clinical staff either face-to-face or by telephone.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Qualifications and Requirements

• Candidates will need to be a team player with a passion for giving excellent customer service.
• Phone and reception experience, a good level of keyboard and IT skills and the ability to demonstrate a good command of spoken and written English are essential for the above position.
• Previous experience gained within the NHS, along with a working knowledge of EMIS and medical terminology is preferred.
• Some early morning/evening work will be required along with the occasional Saturday.

About the Practice

Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.

We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.