Patient Administrator (Bank)

Circle Health Group; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider in Glasgow seeks an administrative professional to support patient processes and ensure an efficient service. The ideal candidate will have experience in private healthcare, strong PC skills, and meet GCSE qualifications. This role offers competitive salary and benefits including holidays and private healthcare coverage.

Benefits

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Family Friendly policies

Employee recognition programmes

Qualifications

• Experience in private healthcare administration.
• Demonstrated proficiency in relevant software and systems.

Responsibilities

• Manage patient administrative processes throughout the patient journey.
• Be the first point of contact for hospital attendees.
• Manage referrals and ensure adherence to treatment timescales.

Skills

Proficient in PC usage

Basic financial awareness

Administration experience

Education

Maths, English GCSE at grades A to C

Job description

Overview

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment

Duties

To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the CHG best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.

• First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
• Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Diversity and Inclusion

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.