Patient Access Receptionist

NHS; Staines-upon-Thames; On-site; GBP 29,000; Full time

Job summary

A healthcare organization in the UK is seeking an enthusiastic individual to join the Patient Access Team as a receptionist. The role involves providing high-quality reception services at Kingston and Richmond Hospital Outpatients clinics, managing patient appointment scheduling and supporting administrative duties. Candidates should possess excellent communication and organizational skills, with relevant qualifications such as NVQ Level 2 in Business Administration or equivalent experience. The position offers a full-time contract for 6 months at a competitive salary of £28,166 per annum.

Benefits

On-site staff nursery

Employee assistance programme

Wellbeing resources

Qualifications

• Experience of working within a multi-disciplinary team is desirable.
• Knowledge of patient pathways is essential.

Responsibilities

• Provide high-quality reception service for patients.
• Record patient attendance details accurately.
• Manage scheduling of follow up appointments.

Skills

Excellent communication skills

Organizational skills

Experience with healthcare administrative systems

Knowledge of Microsoft Office

Education

NVQ Level 2 in Business Administration/Customer Care or equivalent experience

GCSE or equivalent

Job description

Job Summary

The Patient Access Team are looking for an enthusiastic individual with excellent communication and organisational skills to join a team of receptionists. The current admin structure in the Trust provides candidates with plenty of opportunities to develop their skills and progress their career if they wish in a worthwhile role.

Main duties of the job

The role will be to provide a high-quality reception service for patients attending Kingston and Richmond Hospital Outpatients clinics in Main Outpatients, Sir William Rous Unit and Raynes Park Health Centre.

You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialties in line with the trusts Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

About Us

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development with a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and staff awards.

Details

Date posted: 17 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £28,166 a year per annum Inclusive of (Outer London) HCAS

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time

Reference number: 396-NN-7569744-GO-LP-TA

Job locations: Kingston and Richmond NHS Trust, Galsworthy Road, Kingston Upon Thames, KT2 7QB

Job description

Please see the attached supporting document which contains more and person specification information about the role.

Person Specification

Essential

Education/Qualifications:

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Experience:

• Experience of healthcare administrative systems and processes

Desirable

• Experience of working within a multi-disciplinary team
• Experience of working with the public

Knowledge

Essential

• Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
• Awareness of patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Kingston and Richmond NHS Foundation Trust

Address: Kingston and Richmond NHS Trust, Galsworthy Road, Kingston Upon Thames, KT2 7QB

Employer's website: https://www.kingstonandrichmond.nhs.uk/