Pass Office Operative

Sodexo Ltd; Portsmouth; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading facilities management company is seeking a Pass Office Operative at HM Naval Base in Portsmouth. The role involves processing temporary ID passes, ensuring visitor security, and maintaining strict adherence to uniform standards. Ideal candidates have strong communication skills, attention to detail, and the ability to work in a team. This position offers competitive compensation and full training.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan membership

Death in Service benefit

Learning and development opportunities

Cycle to Work Scheme

Volunteering Opportunities

Flexible work environment

Full training and protective uniform supplied

Qualifications

• Must be able to demonstrate effective verbal and written communication.
• Able to work on own initiative and within a team environment.
• Able to demonstrate attention to detail and adherence to standards.
• Computer literate.

Responsibilities

• Process temporary ID passes for the naval base.
• Greet all visitors in a friendly and professional manner.
• Complete vetting applications and issue passes as required.
• Assist security colleagues with administration tasks.

Skills

Effective verbal and written communication

Attention to detail

Ability to work in a team

Computer literate

Job description

Overview

As a Pass Office Operative at HM NavelBase, Portsmouth, you'll process temporary ID passes for all visitors toPortsmouth naval base in a timely manner and ensure that the highest level ofsecurity is maintained at all times. You'll interact with our Armed forcespersonnel every day, improving quality of life for all that you meet

What you’ll do:

• To process all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
• Greet all visitors in a friendly, polite, and professional manner, process all passes with fifteen mins of the customer pulling their number.
• Complete vetting applications and issuing passes for all contracts requiring access to the Naval base within timescales detailed in the service standard
• To ensure the induction process and T cards are issued as required
• Book Chaperones via the company system
• To assist security colleagues with administration tasks
• To raise any security concerns immediately with the authority personnel
• To ensure that personnel appearances are beyond reproach, strict adherence to uniform dress standards is to be maintained at all times.
• To diligently take and hand over every duty shift ensuring that a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
• Comply with all Sodexo company policies/procedures and client site rules and regulations
• To carry out any other reasonable tasks and/or instructions as directed by management

What you bring:

Essential:

• Must be able to demonstrate effective verbal and written communication
• Able to work on own initiative and within a team environment
• Able to demonstrate attention to detail and adherence to standards
• Computer literate

Desirable:

• Experience of working within military environment
• Proven experience in an administration role

What we offer:

Working with Sodexo is more than a job; it’s a chancetobe part of something greater.You’ll belong in a company and team thatvalues you foryou;you’ll act with purpose and have an impact through youreveryday actions; and you’ll be able to thrive in your own way.Inaddition, we also offer a range of resources, rewards and benefits for ourcolleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!