Parts Advisor

TrustFord; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive dealership in Glasgow seeks a Parts Advisor to manage customer orders effectively and integrate operations across departments. Ideal candidates will have Parts Advisor experience, excellent communication skills, and proficiency with tools like Microsoft Office and automotive systems including Kerridge and Keyloop. This position offers a comprehensive benefits package including annual leave, pension scheme, and discounts on services.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteer day for charity

Cycle to work scheme

Perks at Work discount website

Qualifications

• Proven experience as a Parts Advisor in automotive sectors.
• Strong communication skills necessary for customer interaction.
• Ability to work efficiently within a team to meet KPIs.

Responsibilities

• Receive and process telephone and internet orders.
• Ensure effective management of customer accounts.
• Collaborate with departments for smooth operations.

Skills

Parts Advisor experience

Excellent communication skills

Teamwork with KPI driven goals

Customer service experience

Familiar with Microsoft Office Suite

Experience with Kerridge, Keyloop, CDK, Pinnicle

Tools

Microsoft Office Suite

Kerridge

Keyloop

CDK

Pinnicle

Job description

Overview

We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

Role

We are looking for a Parts Advisor to join us at our PartsPlus Distribution Centre. Reporting to the Parts Manager, you will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation.

Key responsibilities

• Receive and process telephone and internet orders.
• Ensure customer accounts are managed effectively.
• Integrate with other departments to maintain a smooth operation.

Qualifications

• Parts Advisor experience.
• Excellent communication skills.
• Enjoy working in a team with KPI driven goals.
• Experience in a selling/customer service environment.
• Familiar with Microsoft Office Suite e.g. Excel, Word, Outlook.
• Familiar with Kerridge, Keyloop, CDK, Pinnicle and other similar systems.

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

Onboarding

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Diversity & Inclusion

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Flexibility

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

Equal Opportunities

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

Conditions

All offers of employment are subject to a background check.

Application Policy

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.