Parts Advisor

Jago Consultants; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

A franchised car dealership seeks a Service Advisor to enhance customer experience and manage parts sales effectively. Responsibilities include handling customer orders, maintaining records, and ensuring quality standards. Candidates should possess strong communication skills, be organized, and flexible, with a full driving license. The role offers a basic salary of circa £25,000 with an OTE of £35,000. Working hours are Monday to Friday, with every third Saturday required.

Qualifications

• Previous experience preferred but not essential.
• Must have strong customer satisfaction abilities.
• Efficient and organized with flexibility.

Responsibilities

• Handle sales of parts to customers via phone and in person.
• Maintain accurate records according to company procedures.
• Inspect incoming goods and report discrepancies.
• Support the company’s Quality System procedures.
• Maintain cleanliness of the customer area.

Skills

Customer satisfaction skills

Communication skills

Efficiency

Organizational skills

Flexibility

Job description

Job Description

Our client is a franchised car dealership, looking to recruit a Service Advisor to join their team.

Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression!

Parts Advisor Role

• To Handle sales of parts to the public and trade by telephone, fax and in person at the Retail / Trade Counter, and to operate the relevant Departmental Procedures to a high standard to ensure customer satisfaction.

To supply parts as requested to the Service Department

• To raise and maintain legible And accurate records as laid down in Company Procedures.
• To inspect parts in front of The customer as laid down in the Company Procedures.
• To inspect incoming goods against the relevant documentation, and to report and record any discrepancies.
• To place incoming stock in correct binning locations.
• To pick customer orders and Place them in the correct area e.g. delivery area / inter-branch transfers, together with the relevant documentation.
• To report and record any discrepancies / damage to stock parts.
• To operate computers and other machinery / equipment in accordance with Company Procedures / Manufacturers’ instructions.
• To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant Procedures Manuals.
• To maintain the cleanliness of the customer area / warehouse.
• To maintain a neat and tidy personal appearance
• To observe all Health, Safety and Fire Regulations.

Needed Requirements

• Previousexperience would be great however is not necessary
• You must have great customer satisfaction skills and be able to provide great communication.
• You must be efficient, organised and flexible
• You must have management experience
• You must have a full driving license

Package

Basic salary circa £25,000 OTE £35,000

Hours

Mon to Friday 8am to 5.30pm , every 3rd Saturday 8am to 12.30pm

Gary-Jago Consultants