Part-Time Urology Unit Receptionist — Patient-Focused Front Desk

NHS; St Albans; On-site; GBP 26,000 - 28,000; Part time

Job summary

A healthcare provider in St Albans seeks a part-time Receptionist for the Urology Diagnostic Unit. The role involves managing patient bookings, handling enquiries, and ensuring efficient patient flow. Candidates should have NHS administration experience and a GCSE level education or equivalent. An ability to handle a busy clinical setting while providing excellent front-office service is essential. The salary ranges from £26,240 to £27,928 pro-rata, including healthcare allowances.

Qualifications

• Educated to GCSE level or relevant job experience.
• Working knowledge of hospital computer systems (Patient Centre, Infoflex).
• Previous NHS administration experience.
• Experience working in a changing environment.

Responsibilities

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit / discharge appointments, checking referral details and updating electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and email enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Provide support in managing distressed or anxious patients.

Job description

A healthcare provider in St Albans seeks a part-time Receptionist for the Urology Diagnostic Unit. The role involves managing patient bookings, handling enquiries, and ensuring efficient patient flow. Candidates should have NHS administration experience and a GCSE level education or equivalent. An ability to handle a busy clinical setting while providing excellent front-office service is essential. The salary ranges from £26,240 to £27,928 pro-rata, including healthcare allowances.