Part-Time Floor Porter

FAIRMONT; City Of London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A luxury hotel brand in the City of London is seeking a Housekeeping staff member to ensure cleanliness and provide exceptional service to guests. You will carry out cleaning tasks, support furniture arrangements for VIP setups, and maintain high standards of cleanliness in storage areas. A proven track record in delivering high levels of service under pressure is essential. Join a team that values commitment and enthusiasm for creating a memorable guest experience.

Qualifications

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering the best service possible.
• Professional and well-groomed.

Responsibilities

• Ensure service and guest corridors are kept clean and tidy.
• Perform routine cleaning to meet and exceed guest expectations.
• Support moving furniture for VIP set up under the Assistant Housekeeper Manager.

Skills

Attention to detail

Customer service

Time management

Teamwork

Communication skills

Job description

Overview

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Responsibilities

Operation

• To ensure service and guest corridors and back of house stairs are always kept clean and tidy.
• To perform routine cleaning, delivering a service to consistently meet and exceed guest expectations.
• To ensure all storage areas within department are maintained to a consistent high standard.
• To restock the housekeeping pantries across the building.
• To support moving furniture from the room, applying manual handling measure, for Press junket and VIP set up under the Assistant Housekeeper Manager
• To action all reasonable requests from Housekeepers, Room Attendants, and guests in a timely fashion
• To carry out room moves, furniture arrangements and set ups as requested.
• To ensure storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
• To carry out regular floor walks of public areas.
• To follow the lost property procedure.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.