Part time Enhanced Response Service Support Workers

Cambridge County Council; March; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government authority in March is looking for part-time care assistants to support service users and respond to telecare alarms. Responsibilities include assisting with personal care, liaising with other agencies, and maintaining documentation. Candidates should have experience in a care environment and an NVQ Level 2 Care qualification. This role offers flexible working hours with responsibilities including regular morning, evening, and weekend shifts. Comprehensive wellbeing benefits and professional development opportunities are included.

Benefits

Comprehensive wellbeing package

Additional annual leave purchase

Flexible bank holidays

Development opportunities

Paid volunteering hours

Access to Peer Support Groups

Employee Recognition Awards

Access to discounts and rewards

Qualifications

• Previous experience in a care environment, preferably within adult social care.
• Good standard of general education including basic literacy and numeracy.
• Full driving licence for manual vehicles required.

Responsibilities

• Assist with personal care including washing, dressing, and feeding.
• Respond to falls and telecare alerts.
• Liaise with team members and other agencies to ensure effective service delivery.

Skills

Experience in a care environment

Good IT skills

Basic literacy and numeracy

Full driving licence

Education

NVQ Level 2 Care qualification or equivalent

Willingness to work toward Level 3

Job description

The Enhanced Response Service is a fast‑paced service that provides support to service users who trigger their telecare alarm and also works alongside the ambulance service in responding to non‑injured falls. It promotes independence and signs post users onto partnership teams to provide person‑centred care, in collaboration with others.

The post requires flexible working, including regular morning, evening and weekend shifts, as well as the ability and willingness to travel across the team’s geographic area. You will be expected to assist with all personal care – washing, dressing, toileting, catheter care, feeding, meal preparation, medication and others – and to respond to falls and telecare alerts to provide reassurance and practical assistance in coordination with other services such as Fire and Rescue and Ambulance. You will apply learning from adult protection, diversity and the Mental Capacity Act and be responsible for recognising and reporting any situations, incidents or concerns in line with Council policy. Liaison with team members and other agencies – for example, assistive technology or health colleagues – is essential to ensure the service is delivered effectively, and you will need to complete both written and electronic documentation in accordance with CCC policy.

Available posts are 14.75 hours or 18 hours per week, based at Hereward Hall, March, with a set rota that includes morning, evening and weekend shifts and working every other weekend. Specific days of availability cannot be accommodated. Please see attached shift patterns.

Induction training is covered in the first four weeks of employment and will include training days with your line manager and shadowing members of the ERS team. Please note – these part‑time roles do not meet the salary requirements for sponsorship.

This is a rolling campaign; applications are reviewed daily and the opportunity will be filled as soon as a suitable candidate is identified.

Our Equality, Diversity and Inclusion Strategy, along with the employee network 'IDEAL' and self‑organised peer support groups, helps foster an inclusive, supportive and safe working environment where people feel valued, respected and empowered. We collect relevant diversity data to monitor our recruitment processes so that we can take meaningful action.

Required qualifications: previous experience in a care environment, preferably within adult social care, an NVQ Level 2 Care qualification or equivalent, and a willingness to work toward Level 3. Evidence of a good standard of general education including basic literacy and numeracy, good IT skills, and a full driving licence for manual vehicles is required. The role involves travel across Cambridgeshire, using CCC pool vehicles.

Cambridgeshire is a great place to work and live, with a diverse population, an urban centre in Cambridge, the historic Isle of Ely, Huntingdon and St Ives, and more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage.

Benefits

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes