Part-Time Customer Experience Advisor (9–3, Mon–Fri)

Winsearch; Wigan; On-site; GBP 18,000; Part time

Job summary

A customer service firm in Wigan is seeking a Part Time Customer Service Advisor to provide exceptional service via telephone and email. Responsibilities include assisting customers with queries and following procedures for escalation. The ideal candidate has at least 1 year of customer service experience, outstanding communication skills, and the ability to work under pressure. This role operates Monday to Friday from 9 AM to 3 PM and offers a salary of £17,460.30.

Qualifications

• Minimum 1 year's experience in telephony or customer service experience.
• Ability to work as part of a team and on own initiative.
• Excellent administration skills.

Responsibilities

• Provide an outstanding customer experience via telephone and email/live chat.
• Assist customers by dealing with queries and complaints.
• Work to Key Performance Indicators to meet targets.

Skills

Outstanding telephone manner

Well-developed written communication skills

Excellent interpersonal skills

Ability to remain calm under pressure

Attention to detail and accuracy

Tools

Word

Excel

Job description

A customer service firm in Wigan is seeking a Part Time Customer Service Advisor to provide exceptional service via telephone and email. Responsibilities include assisting customers with queries and following procedures for escalation. The ideal candidate has at least 1 year of customer service experience, outstanding communication skills, and the ability to work under pressure. This role operates Monday to Friday from 9 AM to 3 PM and offers a salary of £17,460.30.