Outpatient Scheduling Coordinator - Hybrid (Remote-Eligible)

University Hospitals Plymouth NHS Trust; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Plymouth is seeking a Clerical Officer for the Outpatient Appointment Centre. The role involves managing calls from patients to assist with booking outpatient appointments and handling related administrative tasks. Ideal candidates should have GCSE qualifications and experience in administrative roles, along with strong organisational and interpersonal skills. This position offers flexible working arrangements, including some remote work options.

Benefits

Flexible working arrangements

Opportunities for career development

Qualifications

• Experience working in an administrative role.
• Ability to handle patient enquiries and maintain confidentiality.
• Demonstrable experience working with the general public.

Responsibilities

• Manage inbound and outbound calls to/from patients efficiently.
• Process referrals and manage appointment bookings.
• Ensure compliance with Access Policies for planned care services.

Skills

Organisational skills

Interpersonal skills

Adaptability

Motivation

Education

GCSE grade C and above or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A regional healthcare provider in Plymouth is seeking a Clerical Officer for the Outpatient Appointment Centre. The role involves managing calls from patients to assist with booking outpatient appointments and handling related administrative tasks. Ideal candidates should have GCSE qualifications and experience in administrative roles, along with strong organisational and interpersonal skills. This position offers flexible working arrangements, including some remote work options.