Outpatient Receptionist | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local NHS Trust in Walsall is seeking an enthusiastic Outpatient Receptionist. You will provide a comprehensive reception and booking service while managing patient pathways efficiently. To qualify, you need NVQ Level 2 in Customer Service or equivalent and have strong interpersonal skills. Responsibilities include handling patient enquiries, recording clinic attendances, and supporting outpatient services. The role requires professionalism and flexibility in a busy healthcare environment.

Qualifications

• Minimum NVQ Level 2 or equivalent experience in a patient-facing role.
• Strong interpersonal skills and a 'can do' attitude.

Responsibilities

• Provide an efficient reception and booking service for patients.
• Use patient electronic systems to record clinic attendance.
• Assist in delivering Outpatient Clinic Trolleys.
• Handle patient enquiries professionally and immediately.
• Direct patients to appropriate departments courteously.
• Update patients' demographic details in the Patient Administration System.

Skills

Numeracy skills

Attention to detail

Customer care

Verbal communication skills

Keyboard and IT skills

Education

NVQ Level 2 in Customer Service or equivalent

Good standard level of education (2 GCSEs or equivalent)

Tools

Patient Administration System

Job description

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Qualifications

• Good standard level of education (2 GSCE’s or equivalent).
• NVQ level 2 in Customer Service (or equivalent).

Experience

• Dealing with patients/general public face to face or working in a customer focused environment.
• Using Patient Administration System (desirable) to input and update personal data.
• Working as part of a team in a busy environment.

Skills

• Numeracy skills and attention to detail
• Excellent keyboard, IT and administrative skills.
• Good customer care and verbal communication skills
• Equivalent level of knowledge gained through experience

This advert closes on Thursday 1 Jan 2026