Outpatient Booking Officer Apprentice - Surgery/Urology | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare provider in the UK is looking for an Apprentice Outpatient Booking Officer. In this role, you will manage outpatient appointments and contribute to patient care quality while pursuing a Level 3 Apprenticeship in Business Administration or Customer Services. Ideal candidates should have excellent communication and organizational skills, with a strong commitment to confidentiality and NHS guidelines. Flexible working arrangements may be available.

Qualifications

• Must ensure patient confidentiality and adhere to data protection policies.
• Experience in scheduling appointments and managing patient information is beneficial.
• Ability to work as part of a team and manage multiple tasks efficiently.

Responsibilities

• Schedule patient appointments, ensuring timely access to care.
• Communicate with patients regarding appointments, cancellations, and rescheduling.
• Work closely with clinical teams to coordinate patient pathways.

Skills

Communication skills

Time management

Customer service

Education

Level 3 Apprenticeship in Business Administration or Customer Services

Job description

Overview

Want to earn while you learn in a rewarding NHS role? Join our friendly team as an Apprentice Outpatient Booking Officer, supporting with outpatient appointment scheduling and waiting list management, while gaining a Level 3 Apprenticeship in Business Administration or Customer Services.

About the Role

As a key member of the administrative team, you will ensure that outpatient appointments and waiting lists are effectively managed to support the delivery of high-quality patient care. You will liaise with clinical teams, patients, and other administrative staff to ensure appointments are scheduled efficiently and in line with NHS guidelines.

Additionally, you will provide administrative support to other services within the directorate as required, contributing to the smooth operation of outpatient services.

• Schedule patient appointments, ensuring timely access to care.
• Communicate with patients regarding appointments, cancellations, and rescheduling.
• Update and maintain patient records on hospital systems.
• Work closely with clinical teams to coordinate patient pathways.
• Ensure all booking processes align with NHS guidelines and targets.
• Provide administrative support to additional services within the directorate when required.
• To ensure all phone calls are dealt with in a professional and timely manner, adhering to the local targets set by the Surgery Directorate and the Trust
• To ensure all patients, colleagues and visitors are treated with dignity, respect and empathy at all times
• To support the Trust in delivering NHS targets
• To respond in a timely fashion to all administrative duties within the team
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
• To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
• To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment
• To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• Follow all Trust and local policies and procedures at all times
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

About Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Closing Date

This advert closes on Tuesday 7 Oct 2025