Out-of-Hours IT Support Advisor (Night/Day Shifts)

Manpower UK Limited; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency is offering a role as a Customer Service Advisor in Inverness. In this position, you will provide 1st line IT support, ensuring excellent service for clients. Responsibilities include responding to customer inquiries via phone and chat and maintaining communication about case progress. Ideal candidates have strong communication and problem-solving skills, and previous customer service experience is advantageous. Full training will be provided. Competitive pay at £12.60 per hour and shift uplifts available.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but training will be provided.
• Willingness to learn and adapt under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams as needed.
• Keep customers updated on their request progress.

Skills

Excellent communication skills

Problem-solving skills

Ability to work independently

Passion for customer service

Job description

A leading staffing agency is offering a role as a Customer Service Advisor in Inverness. In this position, you will provide 1st line IT support, ensuring excellent service for clients. Responsibilities include responding to customer inquiries via phone and chat and maintaining communication about case progress. Ideal candidates have strong communication and problem-solving skills, and previous customer service experience is advantageous. Full training will be provided. Competitive pay at £12.60 per hour and shift uplifts available.