Order Processing & Despatch Executive

ASL Technical Ltd; Burgess Hill; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing operations firm is looking for an Order Processing & Despatch Executive in Burgess Hill. This role involves managing customer orders from receipt to delivery, ensuring quality standards and timely dispatch. Key responsibilities include liaising with suppliers, processing orders efficiently, and handling client communications. Candidates should be highly organised, detail-oriented, and proficient in Microsoft Office. Join this supportive team and contribute to business improvements. Apply today for this exciting opportunity!

Qualifications

• Proficient in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple orders while maintaining attention to detail.
• Comfortable in an open-plan office environment.

Responsibilities

• Process customer orders from receipt through delivery and invoicing.
• Liaise with suppliers and clients for order management.
• Manage quality control and client queries.

Skills

Proficient in Microsoft Office

Highly organised

Strong attention to detail

Professional written and verbal communication skills

Confident interacting with colleagues and clients

Ability to work under pressure

Job description

ASL Technical is working closely with a new and growing customer to recruit an Order Processing & Despatch Executive to join their operations team. This is an excellent opportunity for a highly organised individual who enjoys managing orders from start to finish and takes pride in delivering a high-quality customer experience.

The Role

Reporting to the Operations Manager, this role is primarily focused on order processing, with additional despatch and stock management responsibilities. You will play a key part in ensuring customer orders are processed accurately, delivered on time, and meet expected quality standards.

Key Responsibilities

• Process customer orders from receipt through to delivery and invoicing
• Liaise with suppliers to produce visual proofs and ensure client branding is used correctly
• Obtain proof approval from clients prior to production
• Carry out basic artwork tasks and check client logos are correctly formatted
• Ensure products are printed to specification and delivered on time
• Manage quality control and handle any client queries or complaints relating to design, print quality, quantity, packing, or product quality
• Manage client stock, including restocks, picking and packing orders, and arranging despatch
• Use the Promotional Office system efficiently and accurately

Additional Office Duties

• Assist with analysing and improving the customer experience, including gathering Google reviews where required
• Contribute ideas to improve efficiency and support business growth
• Provide holiday cover for other members of the order processing team
• Assist with assembling packs and general office tasks as required

Skills & Experience Required

• Proficient in Microsoft Office (Outlook, Excel, etc.)
• Highly organised with the ability to work under pressure
• Strong attention to detail while maintaining efficiency and speed
• Professional written and verbal communication skills
• Confident interacting with colleagues, suppliers, and clients at all levels
• Comfortable working in an open-plan office environment

Why Apply?

Opportunity to join a growing business through ASL Technical

Varied and hands-on role with responsibility and autonomy

Supportive team environment with opportunities to contribute ideas and improvements

If you are an organised, detail-focused professional looking for your next opportunity, we’d love to hear from you.

Apply today via ASL Technical to find out more about this exciting role