Optimisation Business Analyst

Worldwide Flight Services; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics company is seeking an Optimisation Business Analyst to join their team at London Heathrow. The successful candidate will analyze and optimize workforce planning in a high-pressure environment, engage with operational managers, and support the implementation of new planning systems. Candidates must have strong experience in business analysis and workforce data analysis, along with excellent communication skills.

Qualifications

• Strong experience in business analysis, workforce data analysis, and system/process improvement.
• Experience in budgeting, planning and rostering within operational environments.
• Knowledge of change management and ability to support system rollouts.

Responsibilities

• Collect, analyse and interpret organisational data to generate reports on work volume and staffing requirements.
• Act as a business analyst for the rollout of the new Time & Attendance system, ensuring efficiency.
• Work closely with operational managers, providing data-driven recommendations.

Skills

Business analysis

Workforce data analysis

System/process improvement

Communication skills

Problem-solving abilities

Job description

Overview

Optimisation Business Analyst

Department: Continuous Improvement

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Optimisation Manager

Description

Do you have previous experience in planning and rostering in Cargo Handling environments?

Do you have a good understanding of Labour Laws and regulations along with local CBA?

Are you analytical, with strong planning and problem solving abilities along with excellent attention to detail and enjoy working in a high pressure environment?

If so, then we have an exciting opportunity for you to join our Operation Excellence Team at London Heathrow office. As an Optimisation Business Analyst, you will be required to monitor, analyse and optimise planning of workforce across the Warehouse and Back Office, ensuring effective use of resources with the right skills, available at the right time to be aligned to short and mid-term needs.

You will also play a key role in supporting the implementation of advanced planning systems, ensuring a smooth transition and alignment with operational needs.

Your main responsibilities on a day to day basis will be:

• Data analysis and reporting: Collect, analyse and interpret organisational data to generate reports on work volume, staffing requirements and resource utilisation (daily, weekly, monthly or annually).
• System change support: Act as a business analyst for the rollout of the new Time & Attendance system & AI planning agents, ensuring requirements are gathered, processes are mapped, and the system supports efficient operations.
• Stakeholder management: Work closely with operational managers, providing clear data-driven recommendations and constructively challenging staffing requests to ensure fairness, efficiency and compliance with guidelines.
• Planning & Optimisation: Ensure resource requirements are determined efficiently and economically to limit idle time and costs, staying within budgetary constraints.
• Data Integrity: Ensure roster and workforce data quality in areas of fairness, fatigue risk and operational efficiency.
• Training & Communication: Support the upskilling of staff and managers on workforce management practices and the Time & Attendance system.
• Continuous Improvement: Identify opportunities for process optimisation, automation, and efficiency improvements in rostering and scheduling practices.

To be successful in this role you will need:

• Strong experience in business analysis, workforce data analysis, and system/process improvement.
• Experience in budgeting, planning and rostering within operational environments.
• Knowledge of change management and ability to support system rollouts.
• Knowledge of CBA, trade union laws, labour laws and regulations (desired).
• Excellent communication and influencing skills, with confidence to engage and challenge senior operational managers.
• Ability to be collaborative, multi-task and problem solve, and work independently as well as across teams.
• Ability to prioritise tasks, meet deadlines and work under high demand and pressure.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.