Operations Manager

Siemens; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in East London seeks an experienced Operations Manager to lead the delivery of critical service and project packages. The successful candidate will handle complex integrated life safety and security systems, ensuring high standards of customer service. Flexibility with a 24/7 support schedule is required along with significant experience in the fire industry. This position offers performance-based bonuses and flexible working hours.

Benefits

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days of annual leave

Qualifications

• Significant experience working in the Fire and Security Industry.
• Full clean driver's license required.
• Experience in delivery of large complex fire & life safety systems.

Responsibilities

• Lead direct and subcontract resources in high-end environments.
• Maintain high customer service standards and quality.
• Manage project delivery in fast-paced fit-out contracts.

Skills

Experience in Fire industry

Good interpersonal skills

Problem solving skills

Customer oriented

Knowledge of networking and IT

Flexible working style

Tools

MS Office

Siemens Fire & Security Systems

Job description

Overview

Location: You will be working across East London onsite 3 days a week.

We're looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure as an Operations Manager and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Based near East London, you'll lead the delivery of critical service and project packages for key accounts, handling complex integrated life safety and security systems. Working alongside our expert engineering team, you'll provide vital pre-sales support and deliver extraordinary services to our customers. This dynamic role requires flexibility, including 24/7 support and occasional late/night shifts in live buildings. Your expertise will be instrumental in supporting various domains and disciplines, making a real impact on our infrastructure solutions.

Responsibilities

• Lead both direct and subcontract resources in prestigious high-end environments
• Report and liaise directly to end user management teams and FM's to provide a high level of customer service to clients and maintain the highest standards of quality
• Quote Small Works, moves and changes from agreed Rate Cards
• Handle the onsite service delivery team meeting agreed SLA's and KPI's.
• On site/remote management of project delivery through site meetings and co-ordination with internal & external stakeholders of fast paced fit out / retail contracts as well as major upgrades and infrastructure changes
• Follow all Health & Safety requirements.
• Respond to all communications within an appropriate time.
• Sound problem solving skills and analytical thinking. Ability to travel and attend client meetings when required.

Experience, knowledge and skills required

• Significant experience working in the Fire industry and Security Industry
• A full clean driver's license.
• Experience in delivery of large complex fire & life safety systems on new and existing sites
• Good working knowledge of a variety of manufacturer's equipment, products and systems.
• Ability to work on own initiative and as part of a team.
• Highly motivated, self-starter with good people management skills.
• A good knowledge of networking and IT skills
• Good interpersonal skills, outgoing & customer orientated

Advantageous

• Experience with Siemens Fire & Security Systems
• Fire & Security regulations (BS5839-1)
• Experience of working in a construction environment
• MS Office experience (Excel/Word etc.)

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.