Operations Manager

Search Consultancy; Manchester; Hybrid; GBP 60,000; Full time

Job summary

A recruitment consultancy in Manchester is seeking an experienced Operations Manager to lead collections teams. The role requires proven leadership in a regulated environment and strong analytical skills. You will foster a customer-centric culture and implement strategies to optimize collections and customer service. The position offers a competitive salary, hybrid working, and benefits including private medical and employee discounts. Join us to thrive in your career as a key player in our business development team.

Benefits

25 days holiday plus bank holidays

Private Medical

Health cash plan

Pension

Free breakfast and drinks

Employee discounts

Paid sick leave

Enhanced family leave

Qualifications

• Proven experience in a Collections leadership role within a regulated environment.
• Ability to analyse data and make data driven decisions.
• Excellent communication and interpersonal skills with the ability to influence effectively.

Responsibilities

• Lead and mentor a team of 5 Team Leaders across Collections.
• Create a customer centric culture.
• Implement strategies to enhance efficiency in Collections and Customer Service.

Skills

Leadership

Data analysis

Communication

Interpersonal skills

Knowledge of collections strategies

Job description

Operations Manager - Collections

Location - Manchester - City Centre - Hybrid 3 days office and 2 days at home

Salary - £60,000 DOE plus yearly bonus

Start date - ASAP

Working Hours - 37.5 hours

Why Join Us?

Our Client pride's themselves on delivering exceptional service to their clients. Are you an energetic and ambitious leader with a passion for management! We are looking for a Collections Operations Manager to join our client based in City Centre of Manchester due to start ASAP.

Role Purpose

• Lead and mentor a team of 5 Team Leaders across Collections and customer service to achieve the departmental key performance indicators.
• Create an inspiring and motivating customer centric culture.
• Provide regular feedback to Team Leaders to support their development.
• Identify developmental gaps in the department and plans how these will be closed.
• Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.
• Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.
• Share and present key information to stakeholders.
• Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.
• Support in drafting and implementing policies and procedures.

Essential Criteria

• Proven experience in a Collections leadership role within a regulated environment.
• Strong understanding and knowledge of collections strategies and best practice.
• Ability to analyse data and make data driven decisions.
• Excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.
• Someone who is ambitious and energetic to lead teams

What We Offer

• 25 days holiday (rising after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical
• Health cash plan
• Pension
• Free breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• Employee discounts - discounts you can access anywhere, anytime for all major shops.
• Paid sick leave - enhanced company sick pay.
• Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers.

Ready to take your career to the next level? Apply now and become a key player in our business development team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.