Operations Manager

Fonab Castle Hotel; Inverurie; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality organization is looking for an Operations Manager to oversee departmental operations and enhance guest experiences. The ideal candidate will have senior management experience in a quality hotel and a management degree or equivalent. Responsibilities include collaborating with departments, handling guest inquiries, and training staff, all aimed at exceeding guest expectations. Explore competitive salaries and benefits, while working in breathtaking locations across Scotland.

Benefits

Wagestream - Instant access to earned wages

Health and well-being rewards

Career Development opportunities

Employee recognition and reward scheme

Exclusive Discounts at hotels

Work in breathtaking locations

Qualifications

• Experience in a senior management position at a quality hotel.
• Strong understanding of PMS/POS systems.
• Ability to stay calm under pressure.

Responsibilities

• Oversee all departmental operations to ensure smooth hotel functioning.
• Collaborate closely with hotel departments to enhance guest experience.
• Handle guest inquiries and train staff.

Skills

Leadership

PMS/POS systems

High pressure multitasking

Education

Management degree or equivalent industry experience

Job description

Thainstone House, Inverurie, Inverurie, Aberdeenshire, AB51 5NT

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

About the Role

As an Operations Manager at Crerar Hotels, you will oversee all departmental operations to ensure the smooth running of the hotel. You should have experience in a senior management position at a quality hotel and a background in either a Management degree or equivalent industry experience. You will bring a strong understanding of PMS/POS systems and a high level of professionalism to the role. This full‑time, flexible position requires working weekends and involves collaborating closely with all hotel departments to anticipate and exceed guest expectations. Your ability to stay calm under pressure and multi‑task efficiently in a fast‑paced environment will be key.

You will work directly with the General Manager to achieve the hotel’s vision and strategy, contribute to budget and P&L reviews, and take responsibility for stock yield and management. In addition, you will handle guest inquiries, train and develop staff, and leverage your knowledge of the hotel’s amenities to drive upselling and enhance the overall guest experience.

Why Work with Us?

On top of a competitive salary we offer the following benefits:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well‑being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand‑new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special

Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!