Operations Manager

SKU Recruitment; Essex; On-site; GBP 60,000 - 80,000; Full time

Job summary

A supported living provider in Essex is seeking an experienced Operations Manager to oversee multiple services and ensure high-quality, person-centred support. The role emphasizes leadership, compliance with CQC standards, and financial management. Ideal candidates will have a strong background in supported living operations, excellent communication, and proven problem-solving abilities. This position offers a competitive salary and opportunities for professional development within a dynamic organization committed to quality care.

Benefits

Competitive salary DOE

Negotiable bonus

Clear progression pathways

Qualifications

• Proven experience in an operational or senior management role within Supported Living or Adult Social Care.
• Strong understanding of CQC standards and compliance requirements.
• Experience managing budgets and KPIs.

Responsibilities

• Oversee day-to-day operations across multiple Supported Living services.
• Ensure compliance with CQC regulations and internal quality frameworks.
• Lead, mentor, and develop Registered and Service Managers.

Skills

Leadership skills

Communication skills

Problem-solving skills

Financial acumen

Education

Level 5 Diploma in Health & Social Care or equivalent

Job description

Operations Manager – Supported Living

Essex

Competitive salary DOE

Full-time, Permanent

An exciting opportunity has arisen for an experienced and motivated Operations Manager to join a growing Supported Living provider. This role offers the chance to lead multiple services, drive operational excellence, and ensure the highest standards of person-centred support for adults with complex needs, learning disabilities or mental health conditions.

The ideal candidate will have a strong background in Supported Living operations with proven leadership skills and the ability to balance quality, compliance and business performance.

Key Responsibilities

• Oversee day-to-day operations across multiple Supported Living services.
• Ensure compliance with CQC regulations and internal quality frameworks.
• Lead, mentor, and develop Registered and Service Managers to maintain outstanding service delivery.
• Manage budgets, staffing levels, and financial performance across services.
• Drive continuous improvement initiatives and promote best practice.
• Build and maintain strong relationships with commissioners, local authorities, and external partners.
• Lead on service development and contribute to business growth strategies.

Requirements

• Proven experience in an operational or senior management role within Supported Living or Adult Social Care.
• Strong understanding of CQC standards and compliance requirements.
• Excellent leadership, communication, and problem-solving skills.
• Financial acumen and experience managing budgets and KPIs.
• Relevant qualification: ideally Level 5 Diploma in Health & Social Care or equivalent.
• Passionate about delivering high-quality, person-centred support.

What’s on Offer

• Competitive salary DOE
• Negotiable bonus
• Opportunity to lead and shape service delivery across multiple locations
• Supportive leadership team and clear progression pathways
• Dynamic, forward-thinking organisation committed to quality care

This is a fantastic opportunity for a confident and driven Operations Manager to make a real impact within a growing Supported Living provider and play a key role in delivering outstanding care and support.