Operations Lead

NHS; Wickford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A GP surgery in Wickford is seeking an experienced operations lead to ensure efficient day-to-day operations. You will manage teams, oversee workflows, and ensure compliance with NHS standards. Ideal candidates have strong leadership and communication skills, a good understanding of healthcare operations, and proficiency in IT systems like EMIS. Join a supportive team that values clinical skills and offers flexible working days and professional development opportunities.

Benefits

Flexible working days

Supportive team environment

Opportunities for professional development

Competitive salary

Qualifications

• Proven experience in managing teams.
• Desirable understanding of primary care or healthcare operations.
• Ability to thrive in a busy environment.

Responsibilities

• Lead and manage administrative and reception teams.
• Oversee operational workflow and resource allocation.
• Ensure compliance with NHS and CQC requirements.
• Support strategic planning and quality improvement initiatives.
• Liaise with external healthcare stakeholders.

Skills

Leadership and organizational skills

Communication and interpersonal abilities

IT proficiency

Problem-solving skills

Tools

EMIS

MS Office

NHS digital platforms

Job description

Swanwood Partnership are a friendly, forward-thinking, partner-led GP surgery based in Wickford, Essex, serving a patient population of just under 7,000. Our dedicated clinical and administrative teams work collaboratively to deliver high-quality, patient-centred care within a supportive and progressive environment.

Due to an internal reshuffle, we are seeking an experienced and proactive operations leadto oversee the smooth running of our day-to-day operations. This key leadership role will support the partners in maintaining efficient systems, ensuring compliance with NHS and CQC requirements, and fostering a positive workplace culture.

Main duties of the job

• Lead and manage the administrative and reception teams to deliver efficient, high-quality patient services.
• Oversee the operational running of the practice, including workflow management, staff rotas, and resource allocation.
• Support the Partners in strategic planning, performance monitoring, and delivery of quality improvement initiatives.
• Ensure compliance with CQC standards, NHS regulations, and data protection legislation.
• Liaise with external stakeholders including PCN colleagues, ICB representatives, and other healthcare providers.
• Oversee recruitment, induction, and staff development processes.
• Identify opportunities for service improvement and lead change initiatives.

About us

Were a supportive team that values clinical skill, common sense, and a bit of humour when things get busy. You'll be working in a well-organised, patient-first environment that understands the value of good nursing. Were not here to micromanage - we want someone who takes ownership of their role and thrives in a collaborative team. Ready to step into a role where your work actually makes a difference? Please apply today! We look forward to hearing from you.

What We Offer:

• Flexible working days (minimum 24 hours per week).
• Supportive, close-knit team environment.
• Opportunities for professional development.
• Competitive salary, dependent on experience.

Job responsibilities

If you would like to find outmore information about this role, please do not hesitate to get in contact withus.

Person Specification

Experience

• Strong leadership and organisational skills with proven experience in managing teams.
• Excellent communication and interpersonal abilities.
• A good understanding of primary care, NHS systems, or healthcare operations is desirable.
• Proficiency in IT systems (e.g. EMIS, MS Office, NHS digital platforms).
• Flexible, solution-focused, and able to thrive in a busy environment.
• NHS experience not necessary providing you can provide and demonstrate strong leadership skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.